Country
Bulgaria
Job Family
IT
At GfK, we are on a mission to drive sustainable growth for our people, our clients, and the world around us. We combine prescriptive insights and consulting expertise to analyze, explain and predict what is happening in today’s fast-changing world.
Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets, science, and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world’s largest companies and leading brands know GfK as their trusted partner.
Job Description
Mission of the Role
Working as part of the Global Support Function, providing exceptional customer experience to circa 11,000 GfK internal employees across EMEA, The Americas and APAC.
Supporting the 24x5 follow the sun model between Sofia, Bulgaria and KL, Malaysia
Providing effective customer centric interface for GfK staff seeking IT support. Includes receiving calls for support, chats and recording and tracking incidents and requests, keeping customers advised on request status and progress.
You will:
Serve as a single point of contact for customers seeking technical assistance
Provide a high-level resolution, responding to IT issues; software, networking, etc. and implement remote remedies as required.
Ensure all diagnostic information is provided for error resolution and incident analysis.
Modify configurations, utilities, etc. as needed.
Guide customers through the problem-solving process, directing unresolved issues to the next level of support personnel.
Ensure all tickets & configuration items are updated within the service management toolset.
Follow-up and update customer status and information.
Acquire knowledge of the processes and methods used to assure that the activities of service meet customer need.
You have:
Experience working on an IT Support role.
Experience supporting Windows OS, Office 365.
Understanding of Active Directory and Group Policy management.
Understanding of network concepts and IT systems.
Customer focused and driven to provide a consistent high level of support.
Active listening, proactiveness and clear communication.
Share relevant information with others, searching through different sources of information.
Able to work independently with individual responsibility.
Relate well to people at all levels of the organization.
Very good English language skills in both written and spoken.
Benefits:
Exciting work environment that brings people together
Use of the latest digital technologies
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Flexible working hours and home office
3 additional non-working days annually
Food vouchers
Health insurance
Discount program with external vendors
Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees
Last but not least – GfK Sofia office is located close to the city center and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right candidate for this or other roles.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. We are looking forward to meeting you!
