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IT Support Analyst - Onsite Support (Fixed Term Temporary Contract)



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At GfK, we are on a mission to drive sustainable growth for our people, our clients, and the world around us. We combine prescriptive insights and consulting expertise to analyze, explain and predict what is happening in today’s fast-changing world.

Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets, science, and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world’s largest companies and leading brands know GfK as their trusted partner.

Job Description

Mission of the Role

  • Working as part of the Global Support Function, providing exceptional customer experience to circa 11,000 GfK internal employees across EMEA, The Americas and APAC.

  • Supporting office based GfK employees with Incidents and Requests related to company owned IT assets, peripheral devices, Operating system and Software

  • Providing effective customer centric interface for GfK staff seeking Onsite IT support. Includes tracking incidents and requests, keeping customers advised on request status and progress.

  • The role is on fixed term temporary contract for min. 1 year.

You will:

  • Provide resolution, responding to IT issues; hardware maintenance, software, networking, etc. and implement remote remedies as required.

  • Provides effective interface with users, ensuring all diagnostic information is provided for error resolution and incident analysis

  • Assist with the implementation, and ongoing support of new software and features.

  • Modify configurations, utilities, software, etc. as needed.

  • Ensure that asset information is reviewed and kept up to date.

  • Guide customers through the problem-solving process, directing unresolved issues to the next level of support personnel.

  • Provide accurate information on IT products or services.

  • Ensure all tickets & configuration items are updated within the service management toolset

  • Follow-up and update customer status and information

  • Handle local break-fix activities as assigned by the Service Desk

  • Delivery of support for any walk-up appointments (Tech Bar)

  • Hardware commissioning of new equipment, Imaging of returned, failed hardware

You have:

  • Experience working in an IT Support role.

  • Experience supporting Windows OS, Office 365.

  • Understanding of Active Directory and Group Policy management.

  • Understanding of network concepts and IT systems.

  • Customer focused and driven to provide a consistent high level of support.

  • Active listening, proactiveness and clear communication.

  • Share relevant information with others, searching through different sources of information.

  • Able to work independently with individual responsibility.

  • Relate well to people at all levels of the organization.

  • Very good English language skills in both written and spoken.


  • Exciting work environment that brings people together

  • Use of the latest digital technologies

  • Initial and ongoing trainings to support your development

  • Opportunities for personal and professional growth

  • Flexible working hours and home office

  • 3 additional non-working days annually

  • Food vouchers

  • Multisport card

  • Health insurance

  • Discount program with external vendors

  • Eco friendly travelers are welcome to the office – parking places for bikers and free card for public transportation are available to all employees

  • Last but not least – GfK Sofia office is located close to the city center and easily accessible from any point by public transportation – 47A Tsarisgradsko Shose Blvd

All documents will be treated in the strictest confidentiality.

Only short-listed candidates will be invited for an interview.

Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right candidate for this or other roles.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. We are looking forward to meeting you!

Posted: 6 days ago

City: Sofia

Work Area: IT

Job Time: Full Time

Requisition ID: R00018523