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HR Services Specialist (Netquest)



Job Family

Human Resources

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.

As HR Services Specialist, you will manage tasks and responsibilities related to the whole employee lifecycle: hiring and termination of staff, preparation of employment contracts or other documents required by legislation, management of salaries and benefits, payroll, preparation of reports, maintenance of a database in our platform Workday.

As a HR Services Specialit you will have the following key accountabilities:

  • Manage end-to-end employee lifecycle processes: hirings, terminations, position/job changes management, absence management, payroll processing, HR reporting, record management and benefits administration for Chile, Colombia, Brazil, Mexico and US.
  • Direct relationship with payroll vendors, reporting news, changes and ensuring the data comes without errors
  • Maintain solid understanding of country specific local HR policies and processes to effectively support internal client queries and identify areas of improvement
  • Ensure data accuracy in HR systems and audit readiness
  • Responsible for the administration of the employee benefits (medical insurance, meal voucher, etc.)
  • Maintain up to date the employee’s files: contracts, amendment, settlement agreement, among others
  • Processing medical and maternity leaves
  • Support employees and managers on inquiries related to leave of absences: e.g. maternity, parental, sick leave

Now that we've introduced you to the position as HR Services Specialist what skill, qualifications and experience should you have?

  • Graduated as a Technician in Human Resources, Business Administration or related field with HR specialization.
  • At least 3 years of experience as HR Specialist, Payroll Specialist, HR Generalist administration role, or some similar role for America's region
  • Knowledge of labor legislation and payroll calculation in Chile 
  • Advanced english
  • Desirable knowledge of labor legislation and payroll calculation in a LatAm country (Colombia, Brazil or Mexico)
  • Proficient with Excel
  • Excellent analytical, problem solving and critical thinking skills
  • Process-oriented, highly skilled in numerical information management 
  • Good communication and teamwork skills
  • Experience with Workday is a plus

Why Netquest is great for you? We offer the following benefits:

  • Complementary Health Insurance paid 100% by the company
  • Birthday day off
  • 3 administrative days
  • Christmas and National Holiday Bonus
  • Hybrid work - 2 days at office, 3 days at home
  • Meal voucher
  • Spectrum.Life wellbeing platform
  • Unlimited Employee Asistance Program (EAP)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 52 days ago

City: Netquest - Santiago

Work Area: Human Resources

Job Time: Full Time

Requisition ID: R00017776