Customer Success Manager



Job Family

Customer Success Management

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

The Market Intelligence Customer Success team at GfK acts as a strategic partner to our clients, driving change for faster reaction to changing market requirement. Our team consists of experts in several industries, like Consumer Electronics, Domestic Appliances, IT, Telecom…

Our MI Customer Success team in Belgium is looking for a proactive and motivated Customer Success Manager (CSM), who will be working with our clients across sectors to drive our gfknewron platform business forward.

You will benefit from working in a close-knit team environment and will have the opportunity to build strong relationships with clients and wider teams. You will be based at our office in Leuven and will have the opportunity to work remotely up to 3 days per week.

As Customer Success Manager, you will have the following key accountabilities: 

  • Collaborates with sales teams at the pre-sales and renewal stages. Identifies sales leads and ensures that the value of the gfknewron platform is clearly demonstrated to clients.
  • Ensures effective and efficient client training and onboarding of new customers.
  • Drives high adoption rates (i.e. activation, reactivation and engagement) of gfknewron within senior client organization by demonstrating clear ROI to clients.
  • Support our clients by leveraging the gfknewron platform to develop fact-based answers to their key business questions.
  • Collect and share best practices / use cases, being an internal CSM ambassador and driving the CSM spirit within the organization.

Now that we've introduced you to the position as Customer Success Manager, what skills, qualifications and experience should you have?

  • Bachelor’s / Master’s degree in the field of marketing, economics or equivalent experience.
  • Business understanding of durable consumer goods markets and related retail.
  • Ideally 3-4 years of experience in consulting, market research, product management of durables or equivalent business units.
  • Proficiency in Dutch and English. Fluency in French would be a plus.
  • Strong presentation and communication skills.
  • Able to think strategically, drive for results and build productive relationships.
  • Good organizer with the ability to prioritize and multi-task, with attention to detail.
  • High energy with a positive ‘can do’ attitude and optimism.
  • Eager to learn and team oriented.

Apply now! Become a member of GfK Belgium’s Market Intelligence Customer Success team.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on:

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 27 days ago

City: Leuven

Work Area: -

Job Time: Full Time

Requisition ID: R00024420