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Customer Success Manager

Country

United Kingdom

Job Family

Commercial

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

With clients at the center of all that GfK does, the Customer Success Manager is the link between GfK and our customers. The Customer Success Manager ensures that the clients are informed, happy and all relevant stakeholders are using our solutions in the best manner possible. With regular planned client reviews, the Customer Success Manager, will increase the renewal rate of contracts by eliminating issues, identifying new opportunities and broadening GfK’s reach within clients throughout the term of the contract.

Reporting to our Head of National Sales, the Customer Success Manager owns the client relationship. As a result, the successful candidate needs an impressive array of skills & abilities to ensure that a Client-centric relationship is established.

The ideal candidate will be client centric, a proactive problem solver & have strong interpersonal & communication skills. They will strive to understand clients businesses and the challenges they face. They will be able to drive engagement through multi-level client contact access and by matching our solutions with the client’s needs.

Key Activities

  • Drive client engagement across the broad range of GfK solutions increasing customer satisfaction & retention
  • Develop and maintain senior level relationships within your client base
  • Identify and engage with additional client contacts to support business growth
  • Work cross functionally within GfK to ensure client needs are met and any issues are overcome
  • Develop & maintain Key Account Plans supported by regular onsite customer reviews
  • Lead the process of successful contract renewals, enlisting the sales and insight teams when required.
  • Identify opportunities for additional revenue growth via the wider GFK suite of products
  • Support and deliver Company strategy
  • Ensure the CRM and all GfK systems are constantly updated and maintained

Skills & Experience required

  • A self-starter with a passion for delivering an incredible customer experience via a client centric approach
  • Ability to build meaningful client relationships at senior level
  • Proactive problem solver who can use & act on their own initiative
  • Enthusiasm to learn and develop; brings innovative ideas
  • Strong attention to detail with high quality standards
  • Microsoft literate
  • Salesforce experience desired, but not essential

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
 

#LI-Hybrid

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

GfK UK has committed to a net zero carbon emissions policy by 2026.

Posted: 47 days ago

City: London

Work Area: Commercial

Job Time: Full Time

Requisition ID: R00013771