Country
Germany
Job Family
Customer Success Management
For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.
Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!
Job Description
Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets, science, and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world’s largest companies and leading brands know GfK as their trusted partner.
As a Market Intelligence Consultant Customer Success (m/f/d) you would act as a strategic partner to our clients, driving change for faster reaction to changing market requirement. You will be an innovation agent and expert in your market (industry, products, channels etc.)
You’re good at:
External
- Ensuring effective and efficient client training and onboarding of new customers.
- Educating customers about the most relevant features/functionalities for their specific business needs
- Driving adoption and usage (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
- Finding and building new user base for GfK offerings
- Developing fact-based answers to complex key business questions
- Becoming a market expert in one or more categories / industry segments
- Delivering insightful presentations and actionable recommendations to our clients
- Coordinating client services cross countries and categories
- Identifying leads for cross sell and upsell opportunities with the client
- Helping improve renewal rate by demonstrating clear business outcome and value
- Working closely with clients to develop use cases demonstrating value being provided to clients
Internal
- Ensuring to be updated on relevant knowledge and has deep understanding of platform offerings;
- Collecting and providing feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborating with account management at the pre-sales and renewal stages
- Collaborating with other business unit teams to identify opportunities for strategic assignments
- Coordinating internal client services nationally (for all) and internationally (optional)
In other words: You will make the difference by being the face of our company and its digital solutions!
You can bring:
- Interest for Small Domestic Appliances product categories and markets
- Excellent German and very good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organisation goals
- Driving delivery of results for clients & GfK across diverse cultures, mind sets, disciplines, and influences
- Passion, dedication, commitment, eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically
We offer competitive core benefits as well additional benefits including:
- Flexible working hours + Hybrid work model (max. x2 days p/w in office)
- 30 days of holidays + 24.12. & 31.12. off
- Pension Plan
- Health Management e.g. free sports courses, mental health programs, in house gym, company doctor, health checks
- Parent-and-child office, KiTa Cooperations, Summer Camps, etc.
- Comprehensive development & self-learning programs
- Company Events, After Work, Lounges & Game Zones, Wellness Room and Massage Service
Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right candidate for this or other roles.
#LI-Hybid
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!
