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Consultant Customer Success (m/f/d)



Job Family

Customer Success Management

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Our employees, the shapers of tomorrow, are empowered to bring new bold ideas to life by connecting unique datasets, science, and digital research. We encourage innovation and offer global career and fast development opportunities. This is why the world’s largest companies and leading brands know GfK as their trusted partner.

As a Consultant Customer Success you will work collaboratively and cross-functionally with Customer Success/Market Intelligence, Sales and Marketing Science colleagues servicing a breadth of different categories (such as Consumer Electronics, Domestic Appliances etc.). Your role involves understanding client pain points, then offering data-driven solutions and insights to help them answer their critical business questions. Additionally, your solution-oriented focus will assist Client Business Partner (Sales) colleagues to upgrade and tailor solutions to clients. This requires you to demonstrate a good understanding of commercial acumen.

You’re good at:

  • Acting as strategic partners to our clients
  • Ensuring effective and efficient client training and onboarding of new customers upon GfK Tools
  • Developing fact-based recommendations for complex key business questions, using a range of data sources that go beyond POS data
  • Understanding of statistical modeling, e.g. forecasting
  • Supporting internal colleagues to deliver insightful presentations to clients
  • Managing third party data suppliers where necessary
  • Collaborating with cross-functional teams of GfK experts in Sales, Operations, Data and Marketing Sciences as well as Global Product Management

You can bring:

  • Bachelor’s / Master’s degree in Business Administration, or equivalent experience
  • Professional experience in either retail, with a brand manufacturer or consulting, ideally with a strong understanding of the technical consumer and durable goods industry
  • Strong methodological skills related to research and analytic projects
  • A proven track record in managing insights projects and analyses related to real-world business problems
  • Creativity and the ability to address real-world business problems analytically
  • Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
  • Advanced MS Office user
  • Excellent presentation and communication skills (client centric)
  • Excellent German and English language skills

We offer competitive core benefits as well additional benefits including:

  • Flexible working hours + Hybrid work model (max. x2 days p/w in office)
  • 30 days of holidays + 24.12. & 31.12. off
  • Pension Plan
  • Health Management e.g. free sports courses, mental health programs, in house gym, company doctor, health checks
  • Parent-and-child office, KiTa Cooperations, Summer Camps, etc.
  • Comprehensive development & self-learning programs
  • Company Events, After Work, Lounges & Game Zones, Wellness Room and Massage Service

Don't meet every single requirement? Some people are less likely to apply unless they meet all the requirements listed in a job specification. GfK is looking for self-starters to join our innovative team keen to take on a new challenge. So, if you're excited about this role but your skills and experience don't align perfectly with every requirement we've listed, we still encourage you to apply. You may be just the right candidate for this or other roles.


We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 19 days ago

City: Nuremberg

Work Area: -

Job Time: Full Time

Requisition ID: R00017587