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Client Insights Consultant

Country

United Kingdom

Job Family

Customer Success Management

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

GfK Client Solutions & Marketing Intelligence is looking for an enthusiastic and ambitious Client Insight Consultant to join its team of Consumer Electronic specialists.

As part of the Consumer Electronics (CE) panel within out Market Intelligence team, the successful postholder will be servicing a defined list of UK and Irish clients, mainly in the Audio & Visual sector, ensuring service levels are delivered to the agreed standard. Working alongside experts and specialists, you will be helping to deliver successful and highly valued industry knowledge and technology insights to a diverse list of clients – including Broadcasters & TV.

The individual will benefit from working in a close team environment as well as the opportunity to build strong relationships with clients and wider teams. This is an exciting opportunity for an ambitious and organised analyst or junior consultant to take the next step and become a key part of an established consulting team whilst continuing to develop their own client management skills. This role offers good career progression opportunities for the right candidate.

Main Responsibilities:

  • Onboard clients on gfknewron platform
  • Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client
  • Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
  • Develop fact-based answers to complex key business questions
  • Become a market expert in one or more categories / industry segments
  • Deliver insightful presentations and actionable recommendations to our clients
  • Coordinate client services cross countries and categories (whenever relevant)
  • Identify leads for cross sell and upsell opportunities with the client
  • Help improve renewal rate by demonstrating clear business outcome and value

Core Competencies:

  • Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
  • Collaborate with account management at the pre-sales and renewal stages
  • Collaborate with other business unit teams to identify opportunities for strategic assignments
  • Coordinate internal client services nationally (for all) and internationally (optional)
  • Run final quality checks for the GfK seal of quality (wherever relevant)

Requirements:

  • Bachelor´s/ Master´s degree in Business Administration, or equivalent experience
  • Strong business understanding in durable consumer goods markets and related Retail
  • Interest for Consumer Electroincs product categories and markets
  • Ideally 3 years of experience in consulting, market research, product management of durables or equivalent business units
  • Strong presentation and communication skills, client-centric approach
  • Co-ordination and decision making of how to achieve client outcomes and organisation goals
  • Passion, dedication, and commitment
  • Creativity and the ability to address real-world business problems analytically

Other responsibilities may be allocated by the line manager to ensure the effectiveness of the group.

It is expected that employees adhere to any specific deadlines set in respect of Company issues relating to professional servicing (internal and external) and objectives.  The detail and scope of this job description may be altered to take account of changing company needs

#LI-Hybrid

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 57 days ago

City: London

Work Area: -

Job Time: Full Time

Requisition ID: R00015903