Client Insight Specialist, Retail


United Kingdom

Job Family

Client Solutions

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Summary of Role

With clients at the centre of all we do, the Client Insight Specialist, Retail is the link between GfK and our customers. As part of the Retail Market Intelligence team, the role brings together retail market knowledge and a high level of service to become an indispensable partner to our retail clients. The ideal candidate will have strong interpersonal skills and use these to truly understand client’s businesses and their challenges. They will be able to drive engagement through actionable insight and innovative solutions.

This is the ideal opportunity for someone with over 4 years’ experience within either the retail sector, research, or client management. This role is perfect for someone who seeks a career in market research, data insight or strategic consulting and who wishes to develop a broad skillset in data analytics, client consulting, project management and stakeholder engagement.

Main Responsibilities

  • Manage a defined list of clients

  • Ensure client service is delivered to the agreed standard, meeting the service level requirements for contact and presentations

  • Drive engagement across the broad range of GfK solutions

  • Use Key Account Plans to develop your accounts, maximizing touchpoints and opportunities

  • Work cross functionally within GfK to ensure client needs are met and questions answered; this is both locally and internationally

  • Support with the management and development of team members

  • Supporting the Retail Lead by driving initiatives and projects

  • Identify leads and opportunities within your client base and pass these to the sales team

  • Work with the client delivery team to ensure data quality and deliverables are timely, fit for purpose and meeting client needs

  • Where applicable:

  • Client Insight Specialist(s), ensuring client service is delivered to the agreed standard across all areas of responsibility

  • Begin to develop and maintain senior level touchpoints

  • Maintain correct contractual position with all clients in your area

  • Identify and engage with potential clients to support business growth 

  • Present GfK and market trends, and train clients on deliverables

  • Present to senior level contacts at retailers on latest retail trends and specific analysis answering client’s key business questions

  • Support and deliver Company strategy

  • Ensure the CRM system is constantly updated and maintained

Core Competencies

  • At least 4 years experience in the research or retail industry

  • Supporting development of team members

  • Experience leading projects

  • Market research knowledge and understanding

  • Able to build and deliver tailored presentations for manufacturers and retailers, using a storyline approach

  • Able to build meaningful client relationships, and work standalone at clients

  • Eye for detail and high quality standards

  • Thinks outside the box and challenges where necessary

  • Able to manage and organize staff workload

  • Begin to develop thought leadership for your market areas; build and deliver tailored presentations for manufacturers and retailers using a storyline approach

  • Develop people skills through objective setting, appraisals, interviews, training

  • Strong communication skills, passion, energy and drive, able to inspire others

  • Enthusiasm to learn and develop; brings innovative ideas

  • Client focused every day

  • Computer literate, able to learn and use bespoke systems

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 25 days ago

City: London

Work Area: Client Solutions

Job Time: Full Time

Requisition ID: R00011693