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Client Insight Manager

Country

United Kingdom

Job Family

Customer Success Management

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

With clients at the centre of all we do, the Client Insight Manager (Market Intelligence) is the link between GfK and our customers. As part of the Client Solutions team, this role brings together industry and product knowledge to provide innovative client solutions.

Reporting to our Client Insight Director (MI), the Client Insight Manager (MI) will have strong interpersonal skills and use these to truly understand clients’ business challenges and provide them with tailored insight from our data to help inform their strategic decisions. The Client Insight Manager will be able to drive client engagement through actionable insight and innovative solutions, quickly becoming a trusted client partner and respected commentator on specific industries, products and channels.

Responsibilities

External

  • Become a market expert in one or more categories / industry segments
  • Deliver insightful presentations and actionable recommendations to our clients
  • Coordinate client services cross countries and categories (whenever relevant)
  • Develop fact-based answers to complex key business questions
  • Help improve renewal rate by demonstrating clear business outcome and value
  • Identify leads for cross sell and upsell opportunities with the client
  • Onboard clients on gfknewron platform (whenever relevant)
  • Drive adoption (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client (whenever relevant)
  • Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)

Internal

  • Collaborate with account management at the pre-sales and renewal stages
  • Collaborate with other business unit teams to identify opportunities for strategic assignments
  • Coordinate internal client services nationally (for all) and internationally (optional)
  • Run final data quality checks to guarantee GfK seal of quality (wherever relevant)
  • Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience

Requirements

  • Bachelor´s/Master´s degree in Business Administration, or equivalent experience
  • Strong business understanding in durable consumer goods markets and related Retail
  • Interest for DIY product categories and markets
  • 3 years of experience in consulting, market research, data insight or product management of durables or equivalent business units
  • Excellent English language skills
  • Strong presentation and communication skills
  • Proactive and consistent engagement with multi-disciplined teams
  • Co-ordination and decision making of how to achieve client outcomes and organisation goals
  • Passion, dedication, and commitment
  • Creativity and the ability to address real-world business problems analytically
  • Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take centre stage in the digital revolution? We are excited to getting to know you!

#LI-Hybrid

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 53 days ago

City: London

Work Area: -

Job Time: Full Time

Requisition ID: R00015779