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Client Consultant (Netquest)



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For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies create better products for you.

We're now looking for a Client Consultant to join our sales team. In this role, you'll be responsible to strengthen the business relationship between our key clients and Netquest.

As a Client Consultant you will have the following key accountabilities:

  • Be the primary point of contact and build long-term relationships with customers
  • Negotiate general terms of the relationship with some of our main clients (pricing grids, rebates, level of service), identifying risk factors and planning to overcome pitfalls before they occur.
  • Develop a trusted advisor relationship with a complete understanding of client's needs, being the expert on our key clients' business and know what they need before they do
  • Strategic plan to improve client results
  • Negotiate contracts with client and establish the timeline of performance
  • Onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
  • Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
  • Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  • Resolve client issues and complaints
  • Analyze client data to provide customer relationship management insights
  • Keep current clients satisfied, delivering exceptional client service on a day-to-day basis

Now that we've introduced you to the position as Client Consultant what skill, qualifications and experience should you have?

  • Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business Administration
  • At least 2 years of experience in market research industry
  • Excellent communications skills and customer relationship management
  • In-depth understanding of company clients and their position in the industry
  • Strong negotiation skills, with ability of follow-through on client contracts
  • Ability to deliver client solutions and meet sales goals
  • Excellent organizational skills with a strong focus on managing details
  • Ability to analyze data and sales statistics and translate results into better solutions
  • Proactive, with a strong passion for problem-solving, market research, and data analysis

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Posted: 52 days ago

City: Netquest - Bogota

Work Area: Commercial

Job Time: Full Time

Requisition ID: R00017753