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Smart insights: Technology

If you want to attract today's connected consumers, it's essential to embrace technology and to understand consumers' use of technology.

It is impossible to identify opportunities or design superior consumer experiences that secure loyal, returning customers unless you have accurate understanding of your customers' current experiences, unmet needs, evolving choices and future expectations.

Our technology market research experts give you this information.

We deliver market and consumer insights that help you create engaging and relevant concept designs, product positioning, advertising and customer experiences. And our key performance indicators for brand, proposition development and user experience keep you focused on the actions that will deliver the strongest business results.

Whatever specialist technology sector you operate in, we provide insights on market performance, consumer research and trends at both global and local level: IT and IT B2B, consumer electronics (CE), photo, office equipment, home appliances (MDA), telecommunications hardware and telecoms service providers.

Latest insights

Here you can find the latest insights for technology industry. View all insights

    • 05/15/18
    • Technology
    • Trends and Forecasting
    • Global
    • English

    Gamers often run counter to stereotypes: Here’s what you need to know about them

    “That was close… watch out!” That was my husband, his eyes fixated on his 32-inch UHD monitor as he coordinated with his squad mates over the microphone-equipped headset to escape death in the massively popular online game Fortnite. The excitement over live actions was palpable, contagious even for me who never really got into multi-player online games or computer games for that matter. My first-hand gaming experience is largely limited to playing Luminosity on my iPhone, for now. One way or another, electronic gaming has become an important part of the leisure time for many of us. According to the latest data from GfK Consumer Life, about three in ten online Americans age 15+ now play electronic or video games daily or on most days, up from less than a quarter in 2009. Another 22% do so weekly, and one-tenth play monthly. Younger men remain the most engaged with gaming – nearly six in ten daily gamers are men and the majority (55%) are Millennials or Post-Millennial teens; but women and older Americans have also come to claim a notable share of the pie. Contributing to the growing popularity of gaming is a more flexible, engaging, and multi-dimensional experience. Take Fortnite. You have the option to play on gaming consoles, computers, and starting in March this year, iOS mobile devices. You can not only play the game but watch the gameplay live while interacting with the broadcasting player in real-time. In fact, on March 25th, a global Fortnite match orchestrated by popular Spanish YouTuber elrubiusOMG drew in a record of 1.1 million concurrent viewers, shattering the previous record set less than two weeks before on game streaming site Twitch by pro-gamer Ninja and hip-hop icon Drake. The three-and-a-half hour tournament racked up an astonishing total of 42 million views for the entire duration. And it does not stop there. The first Fortnite eSports tournament took place this April in Las Vegas, where hundreds of fans, semi-pros and pro-gamers from all over the country played against Ninja and each other. The riveting event has been hailed as adding a welcome new dimension to the rapidly growing eSports market by allowing casual gamers to not only observe but play alongside pro-gamers. Gamers represent an enticing target group for marketers for reasons beyond their sheer size and the rise of eSports or streaming platforms like Twitch and YouTube Gaming. GfK Consumer Life findings reveal a few key facts about gamers that marketers need to know.
    • Willing to spend: PC gamers, often swearing by the platform for its superiority in graphics, processing power and selection of games, have been fueling the upsurge of gaming PCs even as the overall PC market faced challenges in recent years, motivating computer manufacturers from HP to Dell to boost up their gamer-focused offerings.Gamers’ openness to spend, however, goes well beyond gaming devices or even electronics overall, which these tech enthusiasts are naturally drawn to. With a high level of consumer confidence and often in the acquisition stage of life, gamers – particularly daily and weekly gamers – are substantially more inclined than the rest to plan for large purchases including vehicles, homes and home appliances.
    • Social and influential: That image you may picture when thinking of a hardcore gamer – an isolated “geek” with no social life spending most of his time playing games alone – is far from the reality. Gamers today are among the most social – for example, daily gamers are highly engaged with social media. And many feel that belonging to the groups that share their interest is essential to their wellbeing. After all, with the rise of online multiplayer and social network games, gaming today is often an intensely social experience and gamers are more likely a virtually connected bunch. But gamers’ social experience is by no means limited to teaming up with their gaming buddies to battle for glory in the virtual world. On average, daily gamers spend over an hour more than the rest per week hanging out with friends around town.
    With a broader network and a willingness to connect, gamers are influential. Daily and weekly gamers show a high tendency to make product recommendations to various types of people – from those who share their hobbies and interest to perfect strangers they simply run into at stores. And the majority have posted online reviews in the past month.
    • Beyond function: Gamification is a way of life for devoted gamers. Out of a list of 57 personal values that GfK Consumer Life measures, Having Fun and Excitement are the most differentiating for those who play electronic games at least weekly. And this focus on fun is reflected in their product expectations. Compared to the average American consumer, daily and weekly gamers are more likely to seek out fun and novelty in everyday products and admit that the look, feel and smell of a product is very important to them.
    • Beyond fun: Fun-seeking they may be, the typical gamer today is NOT a laid-back free-spirit only concerned about having a good time. Often Millennials and Post-Millennials trying to establish themselves at work and in life in general, daily and weekly gamers demonstrate a high propensity to fall into the Achievers values segment, a group that prioritizes on getting ahead and obtaining social status. Part of that status comes from being ‘in the know.’ Gamers, especially daily gamers, often want to be seen as knowledgeable and smart. This points to opportunities for not just products that entertain but those that inform and enable productivity.
    While intended for a broader audience, the commercial ‘open your eyes’ for the freshly released Oculus Go – Facebook’s first standalone virtual reality (VR) headset hyped to finally take VR beyond the niche – may actually resonate particularly well with gamers by promoting enrichment through ‘living every story” and learning to “love a life different from your own.’ In conclusion, gamers – the newfound darling of many marketers across categories – deserve the attention. But stereotypes don’t always apply. To resonate with this group, think enabling fun but also function, and personal achievement but also social connections. Veronica Chen is a Vice President on the Consumer Life team at GfK. She can be reached at Veronica.chen@gfk.com
    • 05/09/18
    • Technology
    • Global
    • English

    Wireless audio equipment still highly demanded in Germany

    GfK's findings on the German audio market
    • 04/27/18
    • Technology
    • Global
    • English

    05/17/18 - 05/18/18
    How is the VR industry developing?

    Join us at this year´s VRX Europe in Amsterdam from May 17-18 to hear GfK speak about the latest market trends in VR. 
    • 04/27/18
    • Financial Services
    • Retail
    • Technology
    • Consumer Goods
    • FMCG
    • Global
    • English

    UK Consumer Confidence drops two points to -9 in April

    GfK’s long-running Consumer Confidence Index decreased two points in April 2018. Four of the five measures were lower, with the remaining measure increasing.
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  • Brand and Customer Experience (BaCE)

    Brand and Customer Experience (BaCE)

    Brands are under pressure to develop emotional connections and relationships with consumers and business decision makers.  Brands need to respond in-the-moment, to enrich the customer experience – and develop strategies that influence ”moments of truth” throughout individual brand journeys.  

  • Digital Market Intelligence (DMI)

    Digital Market Intelligence (DMI)

    When consumers shop, search, communicate, gather information and engage with companies or brands online, they behave differently depending on which device or screen they are using. They expect a consistent experience regardless of the channel or device they are using.

  • Point of Sales Tracking

    Point of Sales Tracking

    Retailers and manufacturers are under pressure to develop products and services that maximize sales and profit and to keep customers coming back.

    Success relies on having the most up-to-date sales data, combined with robust analysis to understand which products and services are performing well in the market – and which are not. With this information, clients can set clear strategies for commercial growth and increase return on investment.

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    User Experience (UX)

    Our user experience (UX) research and design experts help our clients create and improve customer experiences for existing or new products and services

    Today’s consumer is bombarded with promises for compelling experiences. They are sophisticated and demanding.  To be successful, a new product or service needs to be intuitive, usable, engaging and desirable. The user experience needs to be emotional in order to be memorable.

  • Market Opportunities and Innovation (MOI)

    Market Opportunities and Innovation (MOI)

    Brands are under constant pressure to maintain relevance in an increasingly crowded market. Identifying when, where and how to deliver compelling experiences that deliver new value for both consumers and brands is critical.

  • Trends & Forecasting

    Trends & Forecasting

    ​Today’s steady stream of new offerings and shortening product lifecycles place a unique pressure on businesses to stay ahead. Consumer purchasing behavior shifts more rapidly than ever.

  • Geomarketing

    Geomarketing

    Our geomarketing solutions and consultancy provide our clients with smart insights into location-specific factors that impact the success of business sites, shops, sales territories, target groups, as well as chain store and distribution networks.

  • Mystery Shopping

    Mystery Shopping

    Consumers face a complex array of brand touch points every day of their lives. To deliver a consistent brand experience, marketers need to know how consumers are actually experiencing their brand. Our mystery shoppers give you all the help you need to understand these experiences, and respond to them to maximize the return for your business.

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