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Insights relevantes e acionáveis: Viagens e Turismo

O sector de viagens e turismo está a enfrentar uma intensa concorrência, motivada por uma oferta massiva, com um mercado e procura cada vez mais fragmentado, até a um consumidor que exige que os serviços devem ser disponibilizados através de diversos canais.  

Para alcançar e manter um bom posicionamento neste contexto, é necessário contar com empresas capazes de captar, processar e analisar grandes volumes de dados, procedentes de diversas fontes de informação, para os diferentes canais e áreas do sector de viagens e turismo. E necessita desta informação integrada e filtrada, para assim proporcionar um conhecimento relevante e insights que permitam potenciar a tomada de decisões para um melhor desempenho de negócio.  

Seja uma companhia aérea, uma cadeia hoteleira, uma agência de viagens, um organismo de promoção turística ou um operador , a GfK é capaz de monitorizar o comportamento dos seus clientes em cada ponto de contacto, e assim identificar os principais fatores chave que influenciam as decisões dos consumidores deste sector.

Últimos Insights

Pode encontrar aqui os últimos insights de Viagens e Turismo. Ver todos os insights

    • 04/27/17
    • Travel and Hospitality
    • Global
    • English

    Relaxing vs. adventure: Breaking down vacation preferences around the world

    When it comes to taking a vacation, more than half of people (59%) surveyed internationally prefer a vacation where they “relax and take it easy”, according to our online study conducted in 17 different countries. In comparison, over a third (35%) said that they prefer “an active vacation where I do or see lots of things”.  Six percent of the respondents were not sure which type of vacation they prefer.

    Breaking down the results by the biggest factor: Age

    When analyzing the results of the study, there was next to no difference between the preferences of men and women. Age played a bit of a role, with teenagers being the most likely to be inclined to energetic vacations (43% prefer a vacation that is active vs. 51% who prefer to relax).  In addition, families with teenagers in the household are slightly more inclined to active holidays than others. This preference for energetic vacations then drops steadily with each age group, with those in their fifties and those aged sixty-plus both standing at one third who prefer an active vacation. Respondents aged in their forties had the highest percentage of people who prefer relaxing holidays, at nearly two thirds (64%).  In comparison, only 57% of people aged 60 and over say they favor a relaxing vacation.

    Preferred vacation type by country

    The results differed from country to country, with Italy (45%), France (44%) and Spain (43%) leading in percentage of their online population who prefer active vacations where they do and see lots of things. The countries that lead for having the highest percentages of people who prefer a relaxing vacation where they take it easy are Brazil (71%), South Korea (66%) and Japan (also 66%). “The value of these findings for the travel industry lies in combining this self-reported data with our travel insights, which are based on live forward booking data from a growing number of sales points,” comments Laurence Michael, global lead of travel and hospitality research. “With this multi-layered approach, we understand what is being booked and by whom – helping our clients to fine-tune their audience segmentation and identify customer potential, both globally and at country-specific level.” Whether travelers prefer relaxing or planning a more adventurous trip, it should be clear to brands that building on experiences can help leverage consumers’ current travel sentiments.  By utilizing emerging technologies in the travel space, travel brands have the opportunity to build customer loyalty by appealing to the individual consumer. About the study GfK conducted the online survey with over 22,000 consumers aged 15 or older across 17 countries. Fieldwork was completed in summer 2016. Data are weighted to reflect the demographic composition of the online population aged 15+ in each market. The global average given in this release is weighted based on the size of each country proportional to the other countries. Countries covered are Argentina, Australia, Belgium, Brazil, Canada, China, France, Germany, Italy, Japan, Mexico, Netherlands, Russia, South Korea, Spain, UK and USA. hbspt.cta.load(2405078, 'fc898593-4475-44e2-acc8-155970503045', {});
    • 04/27/17
    • Travel and Hospitality
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global
    • English

    Almost twice as many people prefer relaxing vacations to active ones

    Internationally, 59 percent of people prefer a relaxing vacation, while 35 percent prefer an active one. Brazil, South Korea and Japan lead for favoring relaxing vacations; Italy, France and Spain lead for active holidays. Teenagers are the most energetic, with 43 percent preferring active vacations.
    • 04/20/17
    • Travel and Hospitality
    • User Experience (UX)
    • Global
    • English

    Improving the user experience of a ticket machine interface

    We aimed to improve the user experience of Deutsche Bahn’s touchscreen user interface for customers, thereby improving the ticket- buying experience.
    • 03/15/17
    • Travel and Hospitality
    • Connected Consumer
    • Global
    • English

    How to leverage consumers’ current travel sentiments

    Currently, there is indeed a heightened consumer awareness around travel, notably with much of the conversation in the US focused on travel bans and increased airport security.  There is no denying that safety is on the forefront of consumers’ minds – 61% of Americans agree that they are “always concerned about their safety and security”, according to a recent study from GfK Consumer Life. But how does this affect consumers and their attitudes and behaviors towards travel?  Travel is actually one of the last things that Americans are willing to give up – only behind their mobile phones (and ahead of other indulgences including dining out, out-of-home entertainment, and hobbies).  In fact nearly three-quarters of Americans have traveled for leisure in the past 12 months (60% of those by plane).  It is probably safe to assume that at least a similar number would like to continue to do so in the future.

    Building on experiences

    Rising personal values of consumers that include learning, open-mindedness and internationalism suggest that Americans are open to new experiences when it comes to travel.  In addition, 63% of Americans agree that they ‘always like to experience local culture and foods’.  Concurrently, industry trends show that international travel was up 6% in 2016 vs. 2015. How does this reconcile with the current shakeups within the travel industry?  Well one particular case is that advancements in technology are allowing for consumers to experience travel like never before.  The evolving wants and needs of the connected consumer continue to push for new innovations in travel.

    Incorporating relaxation

    Prioritizing experiences does not necessarily mean everyone is looking to go the backpacking-rugged-adventurous route.  R&R is also sought after – 54% (+6 pts from 2012) of Americans prefer a vacation where they can relax and take it easy (vs. only 38% looking for “active” vacations where they can do/see a lot of things).  This can probably be attributed to the increased stresses of life today – stress levels have hit an all-time high by some metrics (54% of Americans feel stressed at least once or twice a week, the highest point since GfK started tracking more than two decades ago). This can have implications across a wide range of categories – from food to technology to wellness… anything that will help them unwind during their travels.

    Opportunity: The appeal of business travelers

    One consumer target that can be especially attractive is the business traveler, with their overall affluence and spending tendencies (along with the notion that they probably would be less affected by any changes in consumer sentiment around travel, since it is tied to their careers). About one in five Americans have traveled for business in the past 12 months.  Priorities of course shift – work takes precedence and companies typically handle expenses.  So it comes as no surprise that 75% have stayed at hotels/accommodations rated at 4-stars or higher (+29 pts from the average traveler).  And proper sleep clearly is more important – 71% of business travelers agree that they need to sleep really well (+13 pts from the average traveler). Other opportunity areas that resonate with the business traveler include: health (80% actively look for health products/services, +13 pts from average travelers); technology (61% say they are passionate about tech, +28 pts); and small indulgences (81% look for novelty/fun in everyday products, +17 pts).

    Conclusion

    The recent dialogue within the travel space seems to suggest increased consumer anxiety. Yet brands and companies should not let that be a deterrent – travel is still a mainstay within Americans’ lives.  Both new experiences and relaxation can be drawn upon to give consumers true pleasures in their travels – while business travelers continue to have strong appeal across many facets. Mihir Bhatt is a Senior Consultant on the Consumer Life team at GfK. He can be reached at mihir.bhatt@gfk.com.
Solutions
  • Experiência de marca e cliente

    Experiência de marca e cliente

    As marcas estão sob pressão para desenvolver ligações emocionais e estabelecer relações duradoras com consumidores, mas também com os gestores de decisão das empresas.

  • Digital Market Intelligence (DMI)

    Digital Market Intelligence (DMI)

    Quando os consumidores compram, pesquisam, comunicam, reúnem informações e interagem com as empresas e marcas no “universo” online, eles comportam-se de diferentes formas, dependendo de quais os dispositivos ou écrans que estão a utilizar.

  • Market Opportunities and Innovation (MOI)

    Market Opportunities and Innovation (MOI)

    As marcas estão sob constante pressão para manterem a relevância num mercado cada vez mais saturado.

  • POS Tracking

    POS Tracking

    Tanto os retalhistas como os fabricantes estão em constante pressão para desenvolverem produtos e serviços que maximizem as vendas e os lucros, e ao mesmo tempo para fidelizar os seus clientes.

  • User Experience (UX)

    User Experience (UX)

    O consumidor de hoje é bombardeado com promessas de experiências diferenciadoras, de forma cada vez mais sofisticadas e agressivas. Um novo produto ou serviço, para ser bem-sucedido, deve ser intuitivo, útil, envolvente e desejável. A experiência proporcionada ao utilizador tem de ser realmente memorável. 

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