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Smart Insights: Consumer Health

What trends and lifestyle changes are affecting your market – and how? What is your brand perception, compared to competitors? How do consumers experience your brand and products? How can you optimize your store environments, services and products?

What we do

Consumer health marketing demands a combination of both pharmaceutical and Fast Moving Consumer Goods (FMCG) skills. This is why our consumer health experts draw on our strong understanding of patients, consumers, shoppers, retailers, pharmacists, physicians and healthcare professionals across the world.

Our uniquely comprehensive service gives you the complete picture. Everything from identifying opportunities for switch or New product development (NPD), through current brand perception and audience segmentation, to optimizing your advertising and go-to-market mix.

We identify what is happening at every experience point that consumers have with your brand, products or services. And we assess the broad trends and specific influences that are driving their choices and behavior at each point.

With this joined-up insight, we deliver a rigorous understanding of the full market dynamics affecting your performance, and what you can do to drive growth.

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  • User Experience (UX)

    User Experience (UX)

    Aby odnieść sukces, nowe produkty i usługi muszą być intuicyjne, praktyczne, intrygujące i pożądane. Doświadczenie użytkownika musi być nacechowane emocjonalnie, aby łatwo zapadało w pamięć.

  • Potencjał rynkowy i innowacje

    Potencjał rynkowy i innowacje

    Marki znajdują się pod presją, aby zachować kontakt z coraz bardziej nasyconym rynkiem. Decydujące znaczenie ma znajomość tego, kiedy, gdzie i jak dostarczać atrakcyjne doświadczenia.

  • Trendy i prognozowanie

    Trendy i prognozowanie

    Dzisiejsze tempo wprowadzania na rynek nowych ofert i skracania cyklów życia produktów wywiera ogromną presję na firmy. Jeszcze nigdy zachowania zakupowe konsumentów nie zmieniały się tak szybko. 

  • Monitorowanie punktów sprzedaży

    Monitorowanie punktów sprzedaży

    Detaliści i producenci znajdują się pod stałą presją, aby opracowywać produkty i usługi, które maksymalizują sprzedaż i zyski i spowodują, że klienci będą ciągle sięgać po kolejne produkty.

Latest insights

Here you can find the latest insights for consumer health industry. View all insights

    • 09/13/16
    • Retail
    • Automotive
    • Point of Sales Tracking
    • Poland
    • Polish

    Zmiany trendów na polskim rynku opon

    Warszawa, 13 września 2016 r. – Według ekspertów GfK w pierwszych czterech miesiącach bieżącego roku, w stosunku do analogicznego okresu roku poprzedniego, sprzedano o 3 proc. mniej opon niż rok wcześniej.
    • 08/31/16
    • Retail
    • Technology
    • Automotive
    • Consumer Goods
    • Connected Consumer
    • Poland
    • Polish

    Connected Consumer Index: wskaźnik adaptacji nowych technologii

    GfK Connected Consumer Index pokazuje poziom adaptacji nowych technologii przez konsumentów w 78 krajach – jak często i za pośrednictwem jakich urządzeń korzystają z sieci i komunikują się ze sobą.
    • 10/25/16
    • Automotive
    • Media Measurement
    • Global
    • English

    Automotive marketing: Understanding the multiple touchpoints of the Connected Driver

    Today’s fragmented media landscape presents a significant challenge to automotive retailers seeking to maximize the efficiency of their online campaigns. The growing importance of online media combined with the proliferation of connected devices further exacerbates the problem. How can you influence automotive consumers in an increasingly connected world? Automotive marketers face a number of pressing concerns:
    • Which touchpoints should you activate to improve marketing communications?
    • How can you track the performance of online touchpoints?
    • Can you minimize scatter loss and maximize reach within your target group?
    • How can you get the most out of mobile?

    Understanding consumer behavior through audience measurement

    The answers to these questions lie in passive audience measurement. It reveals audience behavior, supports campaign efficiency and provides crucial insights into the purchase journey. It also allows marketers to understand consumer behavior across all channels and multiple devices. You can make informed decisions to optimize marketing strategies and to achieve growth. There are three key ways to measure your audience:
    1. For example, by revealing which websites your primary target group is using so you can plan your media spend more efficiently.
    2. By revealing the role your website plays in the purchase journey. By knowing where users are coming from, you can increase traffic to your website and optimize your impact.
    3. You can identify which online touchpoints your target groups use, how frequently, and for how long.

    Maximize the effectiveness of your campaigns

    By providing key insights into consumer behavior online, cross-media measurement enables you to maximize the effectiveness of your campaigns and prioritize future spend for maximum return on investment.  Armed with these crucial insights, you will be equipped to create compelling marketing strategies that will engage consumers and deliver a solid return to your bottom line. To share your thoughts, please email ondrej.szabo@gfk.com. 
    • 10/24/16
    • Automotive
    • Media Measurement
    • Global
    • English

    Automotive sales: A long and winding road

    When a consumer drives a new car off the forecourt it marks the beginning of one journey and the end of another. The path to purchase is a long and winding road. In all likelihood, today’s Connected Consumer will have consulted numerous sources of both paid and earned media. They will have had multiple interactions with the brand, both online and in the showroom. Only then will they make a final purchase decision. Each touchpoint will have had an impact on the final outcome. These moments matter, both to you and to your customers.

    Consumers choose how they access information about your brand

    Consumers have a vast array of possible information sources on which to base their purchase decision. They range from popular car shows and expert reviews to banner ads and social media. But they also have a choice about how, where and when they access information about your brand. Shopping for cars is now truly omnichannel. Consumers use many channels and devices to gather information along their purchase journey. Your challenge is to understand how consumers engage with each of the channels, and to optimize your marketing across all devices.

    Car shopping goes mobile

    Ten years ago, the prospect of using a mobile device to shop for a car would have been unthinkable. Now, the smart phone is the shopper’s best friend – and the automotive sector is no exception to that rule. With online playing an increasingly important role, there is a clear need to optimize online marketing activities. These increase traffic to the touchpoints that drive purchase decisions. Marketers need to know which categories, websites, apps and content have the greatest influence over purchase decisions. Importantly, they need to understand how that varies by device.

    Understanding the customer’s purchase journey

    Our Crossmedia Link has been designed to help automotive clients understand the purchase journey. We track each and every touchpoint in the path to purchase to help you understand how, where and when consumers are encountering your brand, and most importantly, which interactions are converting into sales. This approach helps you understand your cross media exposure, optimize your media mix and realize the true value of incremental reach.

    Create compelling campaigns

    Integrating behavioral data from cross-media measurement, we can provide new insights into audience behavior, campaign efficiency and the customer journey. Using these insights enables you to understand your consumers’ media consumption by device more effectively and create compelling campaigns that will engage with consumers at key touchpoints in their decision making process. To share your thoughts, please email thomas.schmelzer@gfk.com.
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