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User Experience

ユーザー・エクスペリエンス(UX)

今日の消費者には、魅力的な体験を約束する案内が大量に送られてきます。消費者の目は肥え、求める内容も厳しくなっています。このような状況下で成功するためには、新しい製品やサービスは直観的で使いやすく、興味をひく魅力的なものでなくてはなりません。記憶に残るユーザー・エクスペリエンスは、感情に訴えかけるものでなくてはなりません。 GfK のユーザー・エクスペリエンス (UX)のエキスパートは、製品やサービスのカスタマー・エクスペリエンスを構築し、改善します。

初期段階から顧客を設計プロセスの中心に置くことで、製品の不成功やコストのかかる発売後の変更などを防ぎます。コンセプト作りや製品試作から、発売や発売後の活動に至るまで、あらゆる段階でユーザーの意見を反映させます。 ユーザー・エクスペリエンス(UX)リサーチを活用することで、最適な形で自社の製品やサービスを差別化し、現在の市場機会から利益を生みだし、将来の製品やサービス設計のユーザー・エクスペリエンス(UX)を作り上げることができます。 ユーザーの選択率や顧客満足度を向上させる魅力的なエクスペリエンスを提供することが可能です。

Shailesh Manga
User Experience

UX ラボ

主要マーケットに展開されている GfK のカスタムビルト UX ラボラトリーは、調査の実施場所を問わず高品質なサービスを提供します。UX ラボを利用し、あらゆる状況のテストシナリオを試し、フォーカスグループから個人のインタビューまであらゆる調査に対応します。

従来のラボラトリー環境外でもユーザー・エクスペリエンス リサーチを実施できるよう、場所や状況を問わずデータ収集が行えるモバイル スタジオをご用意しています。

UXalliance

GfKのUX チームは、国際的なユーザー・エクスペリエンス ネットワークであるUXalliance の設立メンバーです。UXallianceには様々な言語を話す、500人以上のUXのプロが加盟しており、現地マーケットに関して豊富な知識を持つ現地の専門家をご紹介します。

各国で同品質のレポートを提供するため、当社パートナーは厳しい基準と所有権のガイドラインを順守しています。 2005 年以降、複数の国で行うプロジェクト向けに、コストの削減とタイムラインの短縮を実施しています。これにより世界規模の UX リサーチが簡単に行えるようになっています。

関連リンク

UXalliance
UX Masterclass カンファレンス (年 2 回)

最新インサイト

最新のユーザー・エクスペリエンス(UX)のインサイトはこちらからご覧いただけます。 View all insights

    • 09/28/16
    • Health
    • User Experience (UX)
    • Medical Devices
    • Global
    • English

    Webinar: Best practices to bulletproof drug device and delivery innovations

    Join GfK’s healthcare User Experience leaders in a 45-minute webinar on Wednesday, October 19, that will answer key questions and learn best practices in the application of human factors engineering that can bulletproof Rx and medical device innovations.
    • 08/19/16
    • Technology
    • User Experience (UX)
    • Connected Consumer
    • Global
    • English

    Turning the smart home into a consumer-led revolution

    Connected consumers around the globe have brands wondering what smart product technologies are next in line for mass adoption.  Even though a number of emerging tech trends have enormous potential, the smart home in particular stands out as one that offers endless opportunities for brands.  However, adoption of the technology so far has been slow due to a fragmented and confusing market that consumers don’t fully understand. For the smart home to truly be successful, it must transform from a technology-led revolution to a consumer-led revolution, with partnerships, collaboration and education providing necessary clarity.  But with opportunities in several different categories, where do key players begin?

    Start with what consumers expect

    In order to fulfill consumer expectations for the smart home, manufacturers must start by understanding what those expectations are and how they appeal to consumers.  In our global study of 7,000 consumers in seven markets, we found that a majority of consumers (86%) were aware of the term “smart home”, but most have a relatively limited depth of knowledge on what it actually is. Additionally, appeal for the smart home varies by market and demographic, with millennials and generation Xers in developed countries showing the most potential as early adopters.  And while various smart home categories like security and control, energy and lighting, entertainment and connectivity, etc. have different levels of appeal, around half of consumers globally agree that smart home technology will have an impact on their life in the next few years.

    Focus on the consumer benefits

    When it comes to the smart home though, high awareness isn’t enough for widespread adoption.  In fact, outside of cost, the main barrier for consumers globally, the lack of a cohesive vision or product has blurred the benefits of using the technology. In addition, many consumers have concerns over their personal privacy and whether or not integration between devices will be simple and seamless.  For smart home products and services to work together, collaboration and partnerships must happen within the market, and consumers will need to be educated on the full benefits of living in a smart home.

    Finding smart home success

    The path to success for smart home developers lies in understanding specific market needs, ensuring a seamless user experience through innovative partnerships and collaboration and communicating how the technology will enhance the lives of connected consumers.  With the smart home already appealing to many consumers around the world, technology must no longer be the driving force behind smart home innovation…  it’s now time for consumers to lead the revolution.

    Learn more about the smart home

    Download our whitepaper now
    • 08/17/16
    • Technology
    • Automotive
    • User Experience (UX)
    • Connected Consumer
    • Global
    • English

    Building on Elon Musk’s master plan: Payment systems and the future of automotive

    In a recent Let’s Talk Payments article, I discussed Elon Musk’s recently published Master Plan part 2 that outlines his vision for the future of Tesla, which now includes the acquisition and merger of Solar City. In my article I pointed out the disappointing omission of an in-vehicle payments platform from Musk’s plan. Therefore, I took it upon myself to update Musk’s master plan part 2 to include a necessary fifth item about payments, which many automotive companies are already working on but have yet to fully develop. The new plan looks like this:
    1. Create stunning solar roofs with seamlessly integrated battery storage
    2. Expand the electric vehicle product line to address all major segments
    3. Develop a self-driving capability that is ten times safer than manual via massive fleet learning
    4. Enable your car to make money for you when you aren’t using it
    5. Install an operating system that allows your car to pay for things using a digital wallet

    The need for in-vehicle payment systems

    Connecting the vehicles we drive with our surroundings is universally believed to be the future of the automobile.  The use cases for including a payments platform across passenger vehicles, heavy duty trucks, buses and semis are many; parking, tolls, fuel/charging, maintenance, car washes, the drive-through and even for use by an advanced digital assistant to help with booking reservations, hotels, etc.  Thus alleviating the need to find and locate a credit or debit card and read the numbers over the phone which would in-turn make vehicles safer. With the inclusion of the sharing economy as #4 on Musk’s to-do list, coupled with the fact that Musk’s fleet of solar electric vehicles will be autonomous, e.g. self-driving, this leaves plenty of opportunity to plan, shop and make purchases while in route. And with the rest of the automotive world including Ford, Honda, Mercedes and potentially Apple working on autonomous and electric cars, wouldn’t a seamless payments capability be a differentiator for Tesla’s vehicle; further increasing Musk’s lead from the pack of other automakers?

    Making auto-based payments invaluable

    To make an in-vehicle payment system superior and encourage usage over an app on a phone, the user experience must be superior.  Integrating customer needs with functionality and simplicity that trumps mobile app usage will go a long way to making the vehicle the payment method of choice among consumers. And although Musk shuns market research, these types of design and usability preferences can be easily determined through a well-designed user experience research program. The value proposition of including an in-vehicle payments platform may be lost on consumers today, but in the future it will be a table stake, much like cruise control and blue tooth capability. By getting there first, Musk could dominate and create yet another competitive advantage for Tesla. Whether or not Musk finds a payments platform too detailed for inclusion in his master plan is yet to be seen, I’m still waiting to hear back from him. Tim Spenny is Senior Vice President on the Financial Services team at GfK. He can be reached at tim.spenny@gfk.com.

    Learn about mobile payment adoption

    Download our whitepaper now
    • 06/28/16
    • Financial Services
    • User Experience (UX)
    • Global
    • English

    Continuous user testing – guarantor of long-running success in the software market

    This video outlines the successful collaboration between GfK and DATEV on more than 150 user experience projects for DATEV's software.
お問い合わせ
Shailesh Manga
User Experience