Möchten Sie zur deutschen Seite wechseln?JaNeina
Smart Automotive Insights image

スマート・インサイト: ヘルスケア



競争力を保つためには、Patient Journeyや、経験や決定の背景にあることがらにも注視した製品やサービスの開発をしていく必要があります。










Takeshi Taguchi
Health Talk ニュースレター

Health Talk ニュースレターで最新の業界インサイトやトレンドを配信しています。


最新のヘルスケアのインサイトはこちらからご覧いただけます。 View all insights

    • 12/12/17
    • Health
    • Global
    • English

    Five ways brand teams can align messages and touchpoints for greater commercial effectiveness

    Commercial effectiveness 2.0

    Now that many biopharma companies have turned their focus to professional and patient centricity, and even more have upped their game by using multiple, specialized experience points to serve doctors and patients better, it is time to bring the new approach to maturity by increasing coordination and effectiveness in the new multi-channel models. How will you meet the challenges of this new pharma/biotech commercial model?  We would like to share five ways to improve the metrics and analytics that help you optimize your combined sales force, touchpoints and message recall, and meet the challenges of this new pharma/biotech commercial model. Depending on your current business challenges, at least one approach is very likely to help you as we move into this new biopharma commercial model. hbspt.cta.load(2405078, '0f906aac-4b90-4ec5-b47a-d8d775e8194b', {});

    Five of our analytical approaches to set the wheels in motion:

    1. Improve the measurement of your competitive standing with a multidimensional share of voice While you may be winning share of voice with reps alone, you may be falling behind in the overall race. Consider tracking your multidimensional touchpoint reach for a more holistic and accurate guidepost. 2. Coordinate multiple touchpoints, with the sales rep at the center Biopharma’s use of multichannel to reach no-see physicians has matured. Now, forward-leaning marketing and sales leaders are leveraging “rep- triggering” technology to meet customer needs. Fully leverage reps’ clearer perspective of physicians’ imperatives, and empower reps to meet customer needs. Then measure the commercial impact of the new multi-touchpoint experience. 3. Combine the optimal set of touchpoints to improve the overall customer experience The needs of healthcare professionals (HCPs) are increasingly complicated. Use multi-touchpoint analytics to find the combination of touchpoints that does the best job of meeting those crucially important customer needs. 4. Focus on impactful messages for greater impact on prescribing behavior Reach doesn’t matter if the message isn’t relevant. And a high-impact message that isn’t remembered is a lost opportunity. Many brands still focus too much on the percent of physicians who recall messages. In celebrating the success of high recall for some messages, they forget to test each message’s impact, and then they miss the insight that recall may be the lowest on messages that have the greatest impact on prescribing behavior. 5. Concentrate marketing investments on the most effective touchpoints for your critical messages Each touchpoint can have a higher or lower transmission effectiveness for your critical messages. Brand teams and sales forces need to remember to assess their portfolio of touchpoints with regard to their effectiveness in transmitting key messages. Message transmission lets brand teams focus their investments on those touchpoints that get critical messages across to the physicians who need to know.

    Begin driving commercial effectiveness for your brand

    By applying our techniques, you’ll discover how you can align messages and touchpoints to optimize their impact. For a deeper dive into these five techniques for driving your brand’s commercial effectiveness, download our white paper, “Five ways brand teams can align messages and touchpoints for greater commercial effectiveness”. hbspt.cta.load(2405078, '0f906aac-4b90-4ec5-b47a-d8d775e8194b', {}); Then let’s start a conversation so we can help guide you in the process. Tom Hartley is Senior Vice President of GfK’s Health business. He can be reached at tom.hartley@gfk.com.
    • 12/08/17
    • Health
    • Global
    • English

    Medical Marketing and Media’s annual feature

    Looking ahead to 2018, the most promising products in pharma's pipeline will compete in a landscape that increasingly rewards big risks and places an emphasis on novel mechanisms. Read more.
    • 12/06/17
    • Health
    • Global
    • English

    Five ways brand teams can align messages and touchpoints for greater commercial effectiveness

    Our white paper presents a clear path to help brand teams and sales forces improve commercial effectiveness and maximize message recall and SFE in this evolving multichannel world.
    • 11/22/17
    • Health
    • Travel and Hospitality
    • Global
    • English

    What does living ‘the good life’ really mean? Hear it from consumers

    When we think about “living the dream” or “living the good life”, we usually think about health, family, work, experiences and finances.  But what is really the most important in the eyes of consumers, and how do those factors stack up against each other? This was the focus of our most recently published global study, where we asked thousands of consumers around the world about which factors they personally see as being an essential part of ‘the good life’ or the life they’d like to have.  Would the results differ by age group or from country to country?  And have any new trends emerged this year? Here are the factors in order of international popularity, according to consumers.

    Top factors internationally

    As seen above, the top ranking factors internationally for being part of “the good life” are good health, financial security, and free time/leisure time, followed by a happy marriage, the ability to travel for leisure, owning a home, control over one’s own life and a job that is interesting. What’s also revealing is the factors that rank lower on the list, such as children, spiritual enrichment, having a nice yard and a lawn, and having a luxury car or second car. For brands and marketers, the results of this global study have implications on the future and what consumers value most.  Are your products and services aligned with the consumer’s vision of their ideal life?  What kind of messaging and advertising will resonate best with consumers and which products and services have the most increasing or decreasing mass appeal? In digging a little deeper, we see that there are variances for each age bracket, with younger age groups seeing a college education as more essential to the good life, and older age groups placing more emphasis on financial security.  Clearly, those with more life experience value the security blanket that health and wealth provides, whereas it could be argued that the younger demographic trends more toward prioritizing accumulating those life experiences.

    What are the differences regionally?

    To help identify specific market opportunities, we offer a country by country breakdown of the results from our global study. Financial security, which is the second highest ranking factor internationally, has the most resonance with consumers in Russia, followed by Germany and Belgium.  On the other hand, when it comes to travelling for leisure as part of the good life, Argentina takes the lead, followed by Brazil and Spain.

    What this means for brands

    So what does it really mean to live the good life, and how can businesses respond?  As consumers internationally increasingly value time and experiences over materials and possessions, balanced with more practical factors like good health and financial security, they will continue to look to brands to help them achieve the life they’d like to have.  The brands that are able to deliver on fulfilling this promise will live “the good life” of their own, with a healthy business, financial security, and control of their own life.

    About the study

    The survey question asked, “When you think of the Good Life – the life you’d like to have – which of the things on this list, if any, are part of that Good Life as far as you, personally, are concerned?: A home you own; Good health; A happy marriage; A job that is interesting; Children; A yard and lawn/a nice garden; Free time/leisure time; Spiritual enrichment; A college education; Financial security; A luxury car or second car; Travel for leisure; Really nice clothes / accessories / jewelry; Having the latest electronics and gadgets for my home; Control over one’s own life; None of the above; Don’t know” GfK interviewed 23,000 consumers online in 17 countries in the summer 2017. Data are weighted to reflect the demographic composition of the online population aged 15+ in each market. The global average given in this release is weighted, based on the size of each country proportional to the other countries. 4 Countries included are Argentina, Australia, Belgium, Brazil, Canada, China, France, Germany, Italy, Japan, Mexico, Netherlands, Russia, South Korea, Spain, UK and USA. hbspt.cta.load(2405078, '95504ccc-2c71-46d8-8d2f-04ad49517883', {});
  • ブランド&カスタマー・エクスペリエンス (BaCE)

    ブランド&カスタマー・エクスペリエンス (BaCE)



  • デジタルマーケティング・インテリジェンス(DMI)



  • マーケット・オポチュニティ&イノベーション (MOI)

    マーケット・オポチュニティ&イノベーション (MOI)


  • ユーザー・エクスペリエンス(UX)



    GfK のユーザー・エクスペリエンス (UX)のエキスパートは、製品やサービスのカスタマー・エクスペリエンスを構築し、改善します。


„調査のニーズの難易度にかかわらず、あらゆる調査に対して常に GfK から優れた調査結果が得られます。 “

Abbott Spain 社、ビジネスインテリジェンスマネジャー、David Delgado
Takeshi Taguchi