Increases in all five measures but is this a dead-cat bounce over the dog-days of summer?
How GfK Belgium and Engie-Electrabel researched the customer journey via passive internet tracking
How important is offering competitive deals to existing customers for energy suppliers?
Find out the thoughts and findings of the GfK team who attended the Smart Summit 2016.
GfK’s latest Quarterly Energy Market Monitor reveals that more than half of British households that considered switching energy supplier – but didn’t – in the second quarter of the year, stayed because of a better deal.
Join our GfK Consumer Life experts as they highlight key findings from our latest global trend survey in this on - demand webinar.
In a one- off special GfK Consumer Confidence Barometer (CCB) to measure post - referendum sentiment the core index has fallen 8 points to -9.
According to our latest Quarterly Energy Monitor, of all the British households who considered switching, more than half decided to stay put - having been offered a better deal with their current supplier.
As markets evolve they reveal new opportunities for innovation. In turn these opportunities raise consumer expectations that can transcend categories, so that a change in one category may radically shift expectations in another.
Not only does mystery shopping allow energy companies to understand how their own staff are dealing with customers, but also allows companies to understand how competitors are dealing with new customer enquiries
In today’s energy market there is a lot of buzz around switching supplier to find a better deal and/or customer service.
An infographic which looks into the consumer engagement with switching providers and the top decision styles when choosing your next supplier in each market.