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  • Locking down cyber security
    • 06/14/16
    • Financial Services
    • Connected Consumer
    • United Kingdom
    • English

    Locking down cyber security

    Cyber security has the potential to affect all Connected Consumers and businesses, but our experience shows that not all businesses are taking the steps needed to be protected. 

    Explore more about connected financial services

  • The slump in savings continues
    • 06/14/16
    • Financial Services
    • Connected Consumer
    • Global
    • English

    The slump in savings continues

    Savers in Austria end their fixation with building loans and savings accounts as property and real estate emerge as preferred investment options for the first time. 

  • The slump in savings continues
    • 06/14/16
    • Financial Services
    • Connected Consumer
    • United Kingdom
    • English

    The slump in savings continues

    Savers in Austria end their fixation with building loans and savings accounts as property and real estate emerge as preferred investment options for the first time. 

  • How Connected Consumers are disconnecting financial services
    • 06/14/16
    • Financial Services
    • Connected Consumer
    • Global
    • English

    How Connected Consumers are disconnecting financial services

    Today’s Connected Consumers are demanding. If they don’t receive the service they expect, they are empowered to move their custom. How can established financial institutions ensure they stay relevant and address the competitive threat posed by fintech players and others? 

  • How Connected Consumers are disconnecting financial services
    • 06/14/16
    • Financial Services
    • Connected Consumer
    • United Kingdom
    • English

    How Connected Consumers are disconnecting financial services

    Today’s Connected Consumers are demanding. If they don’t receive the service they expect, they are empowered to move their custom. How can established financial institutions ensure they stay relevant and address the competitive threat posed by fintech players and others? 

  • Low consumer confidence reflects persistent doubts about the economy
    • 05/27/16
    • Press
    • Financial Services
    • Consumer Goods
    • United Kingdom
    • English

    Low consumer confidence reflects persistent doubts about the economy

    GfK’s long-running Consumer Confidence Index increased two points in May to -1.  All of the measures, except one, used to calculate the Index saw increases this month.

  • UK: Low consumer confidence reflects persistent doubts about the economy
    • 05/27/16
    • Press
    • Financial Services
    • Consumer Goods
    • Global
    • English

    UK: Low consumer confidence reflects persistent doubts about the economy

    GfK’s long-running Consumer Confidence Index for the UK increased two points in May to -1.  All of the measures, except one, used to calculate the Index saw increases this month.

  • It’s all gone Wonga
    • 05/26/16
    • Financial Services
    • United Kingdom
    • English

    It’s all gone Wonga

    “Creating Opportunities for the unbanked”

    Even in the aftermath of the Financial Crash, the reversal of payday lender Wonga’s fortunes has been remarkable.

  • Insurance just got interesting
    • 05/26/16
    • Financial Services
    • United Kingdom
    • English

    Insurance just got interesting

    “The days of insurance being viewed as ‘boring’ are coming to an end…”

    Here is your starter for ten. What springs to mind when insurance is mentioned? If like most people downbeat words such “boring” “baffling” or even “painful” come to mind, you are not alone.

  • Rise of the Digital Wallet
    • 05/26/16
    • Financial Services
    • United Kingdom
    • English

    Rise of the Digital Wallet

    “Fintech and the advance of developing markets”

    Few newspaper editors would yell ‘stop the presses!’ (or, more likely, ‘update the webpages!’) if a journalist came to them with a story that major technology companies like Apple and Google are increasingly encroaching on territory traditionally dominated by established financial institutions.

  • Higher Barriers + Richer Rewards = Faster Innovation
    • 05/26/16
    • Financial Services
    • Market Opportunities and Innovation
    • United Kingdom
    • English

    Higher Barriers + Richer Rewards = Faster Innovation

    “Innovation is just a much bigger deal in richer, more developed countries than in developing ones, right?”

    A glance at the Global Innovation Index would seem to put the question to bed. The index, compiled by INSEAD Business School and the World Intellectual Property Association, is an annual ranking of countries by their capacity for, and success in, innovation.

    • 05/18/16
    • Financial Services
    • Retail
    • Technology
    • Consumer Goods
    • Connected Consumer
    • Future of Retail
    • Global
    • English

    The future of retail and what it means for the industry

    “Build it and they will come” has long been the modus operandi for the retail sector. But two decades of unprecedented change both in terms of technology and the economic environment has shaken the retail sector. This is the age of the Connected Consumer who expects retailers to fulfill their needs before they even ask. Omni-channel is the word that now defines retail as we have moved to a model where retailers need to be constantly present, ready to engage with shoppers in the moment and on the move – as well as on the high street. This is what retailers must do to survive in the Future of Retail.

    Four key battlegrounds: Choice, price, convenience and experience

    The retail environment may have changed dramatically but the four key battlegrounds – choice, price, convenience and experience – are every bit in evidence. On each front, retailers must work harder to survive, let alone win. This is a world where prices are standardized, consumers are dazzled and confused by endless choice, and shoppers judge stores by the way they make them feel not just the goods they sell.

    All retailers, from pure play online stores to the stalwarts of our high streets and malls and everything in between, now face a myriad of challenges. At its heart is the shopper of the future – today’s constantly Connected Consumers who want it all and expect retailers to come up with the goods.

     

     

    The shopper of the future expects retailers to keep up with them

    Understanding what makes these shoppers tick is more than half the challenge. Price savvy, technologically forward and with a mission to fulfill, the shopper of the future expects retailers to keep up with them, not the other way around. The challenge for retailers is to stay one step ahead of consumers’ demands. That means delivering on all fronts, be it product choice, service, customer experience or price.

    The retailers that dominate and define this new age of retail will be the ones for whom change and uncertainty represents a fresh opportunity to thrive. Understanding the constantly changing consumer and market landscapes will be key, as will be a willingness to embrace innovations and invest to benefit retailers and customers now and in the years to come. That future of retail is here and now.

    Are you ready for the Future of Retail? Find out more about how to navigate the Future of Retail in our report.

    Please share your thoughts in the comments below or email me at James.Llewellyn@gfk.com.

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