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  • GfK presents Optics growth drivers at Vision-X Dubai
    • 10/05/17
    • Optics and Acoustics
    • Market Opportunities and Innovation
    • Point of Sales Tracking
    • Global
    • English

    10/17/17 - 10/19/17
    GfK presents Optics growth drivers at Vision-X Dubai

    Join GfK at Vision-X 2017 for the latest Optics trends, including the product categories and trends that are driving growth in Europe and MENA, and how to grow your business.

    • 09/28/17
    • Financial Services
    • Automotive
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global
    • English

    What impact is renewal transparency having on the British motor insurance market?

    Premium Drivers

    If you have renewed your motor insurance recently you may have noticed that the price your insurer has asked you to pay has probably increased. A combination of higher Insurance Premium Tax (rates have doubled over the past two years), bigger injury pay-outs and rising vehicle repair costs mean that motor insurance prices are now at an all-time high.

    Even for those of us savvy enough to shop around and switch provider, prices have also typically risen, despite the fact that the market remains as competitive as ever. However, it still generally pays to switch, as the vast majority of motor insurance providers are still willing to chase new business and therefore many still offer introductory discounts.

    Given this, it is somewhat concerning that, according to GfK’s Financial Research Survey (FRS), that the number of drivers who do switch has remained basically unchanged compared to four years ago.

    The number has held steady at around a quarter of drivers. So it would seem that many drivers don’t know, don’t consider, or just can’t be bothered, to change provider, despite the rising prices.

    Motor insurance renewal transparency: early signs of increased shopping around

    But there are tentative signs that this might be changing. Since April 2017, insurance providers have had to disclose prior year premiums on renewal notices. These new rules mandated by the FCA allow customers to compare more easily what they paid last year versus what they may pay this year, if they remain with the same provider.

    Early signs suggest renewal transparency has helped encourage greater levels of shopping around but this hasn’t so far translated into actual switching.

    According to the FRS, the proportion of drivers who “actively renew” their motor insurance (renew but take out at least one quote) has grown and now stands at 29%, the highest-ever level. In addition, a high proportion of those who have switched in the last 12 months also state that they are likely to switch again.

    On the other hand, large numbers are still auto-renewing on their motor insurance, particularly across older age groups where auto renewal rates remain stubbornly high at over 45%. For these customers, renewal transparency rules mean that providers must now also include additional disclosures on renewal notices explicitly encouraging people to shop around.

    Overall, I think renewal transparency has definitely been a useful step forward in making the motor insurance market more consumer friendly, and it will be interesting to see if it helps encourage greater levels of switching in the months ahead.

    If you would like more data, please contact me.

    The Financial Research Survey (FRS) is one of the largest and longest running surveys tracking personal financial holdings and behaviours and is considered the industry benchmark within the British financial industry

  • Time with family or pets as popular as exercise or healthy eating to maintain “physical health”
    • 09/28/17
    • Press
    • Health
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global Study
    • Global
    • English

    Time with family or pets as popular as exercise or healthy eating to maintain “physical health”

    GfK data on activities that people do regularly to maintain their physical health. Increases in the number of people listing "follow a specific diet", "take a break from technology", "eat healthy food" and "spend time with family, friends or pets".

    • 09/26/17
    • Market Opportunities and Innovation
    • Global
    • English

    How to measure disruptive innovation and why traditional surveys alone don’t work

    It’s a funny thing about disruption – it tends to shake things up. So how do you accurately measure disruptive innovation?

    Even “helpful” disruptions, like the new operating system on your phone or the improved, easy-to-use packaging for your favorite box of cookies, can feel off-putting at first. As Rob Hernandez pointed out here recently, people like what they know; it is, after all, the essence of brand equity and product trust.

    Disruptive innovation thrives on out-of-the-box insights; traditional approaches alone do not work

    This “disrupt-aversion” creates problems not just for startups and new product developers. It challenges anyone trying to get a read on what people think about innovation, and especially disruptive innovation. To get a true understanding of the potential of disruption innovations, the traditional research assumptions and methods may not be enough. In fact, they may send you down the wrong path completely.

    The most obvious example is the traditional survey. We know that asking people questions can be a great way to get at the feelings and beliefs that drive behavior; they can provide an indispensable why complement to passive data, which tends to focus on dimensions such as what, where, and when.

    But disruptive innovation (ie new product or service concepts which force us to rethink or relearn familiar behaviors) often do not fare well in standard surveys. They are so responsive to people’s inner experiences that they may capture overreactions – feelings of discomfort and confusion surrounding something unfamiliar – rather than a balanced picture of how consumers will react over the long term.

    A three-dimensional approach to defining consumer reactions to disruptive innovation

    To get a better understanding of an innovation’s promise and marketplace value, GfK has developed a three-dimensional approach to defining consumer reactions. The fact is that marketers today have a wealth of data at their disposal; but combining it to create a sharper, trustworthy lens onto people’s feelings requires a mix of science, experience, and finesse.

    What consumers say

    We look first to what consumers say, in quantitative or qualitative research – whether it be how they feel inside, what they wish for, or how they think they believe they would react in certain circumstances. This candid perspective has been the backbone of the market research industry, and remains an essential component of behavioral analysis.

    What consumers mean

    Next, we look to what consumers mean. Using voice analytics, for example, we can learn more about how convinced people are of what they are saying. And by leveraging different analytical techniques, such as multivariate key drivers analysis, we can get a deeper look at the motivations and contexts behind certain behaviors.

    What consumers do

    Finally, through passive tracking and secondary data sources, we can find out what consumers really do. From loyalty card and POS (point of sale) data to web browsing and online purchase records, we can get a real-world perspective that rounds out the picture we have about people’s ideas and beliefs, and ultimately how they behave or act.

    Conclusion

    Integrating these and other data sources helps marketers and researchers get beyond the limitations of any one dimension of consumer data or insights. In the process, it can take us beyond the “gut reactions” that people often have to something new, and reveal whether a disruptive product truly has marketplace appeal, or is destined for the long list of seemingly great ideas that never made a dent in people’s hearts, minds, or wallets.

    Contact us for further details on how our approach works within your specific business areas and needs – or download our white paper on rethinking concept testing:

     

     

     

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  • Infographic: Elevating patient insights via digital observation of patient behavior
    • 09/26/17
    • Market Opportunities and Innovation
    • United States
    • English

    Infographic: Elevating patient insights via digital observation of patient behavior

    Take a look at a case study infographic that outlines GfK's proven, three-dimensional approach to transforming consumer data into actionable insight.

  • Infographic: Elevating patient insights via digital observation of patient behavior
    • 09/26/17
    • Market Opportunities and Innovation
    • Canada
    • English

    Infographic: Elevating patient insights via digital observation of patient behavior

    Take a look at a case study infographic that outlines GfK's proven, three-dimensional approach to transforming consumer data into actionable insight.

  • Unlocking the keys to innovation: Keys to deciphering behavior
    • 09/26/17
    • Financial Services
    • Health
    • Consumer Health
    • Media and Entertainment
    • Retail
    • Technology
    • Automotive
    • Consumer Goods
    • FMCG
    • Market Opportunities and Innovation
    • United States
    • English

    Unlocking the keys to innovation: Keys to deciphering behavior

    Understanding what consumers really want and do takes more than one data perspective. Marketers today have a wealth of data at their disposal; the challenge is combining it wisely to reveal a true picture of their targets’ needs, desires, and behavior.

    • 09/15/17
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • Global
    • English

    Consumers are stressed, but confident: Surprising results from our Mood of the World 2017 study

    “I read the news today, oh boy”, John Lennon wrote this in 1967, but it seems every more appropriate today.  The news alert goes off on your mobile, and you think – what has happened now?  Terrorism?  Natural disaster?  North Korea?  Do you wonder how this seemingly constant barrage of anxiety-producing news is impacting people around the world?

    At GfK Consumer Life, every year since 1997, we conduct a survey of people all around the globe.  Many of the questions we ask have been asked for the past 20 years.  This gives us a unique perspective on how people are feeling today and reacting to the world around them.  These insights are used by global businesses and organizations to help them understand how their target markets are evolving, help them develop new products and services, and create more effective and relevant messaging.

    Our 2017 study is just out of the field and we’ve learned some interesting things about how people are reacting and adapting to the world around them.

    Consumers feeling stressed

    One of the things we’ve found is that people are reporting higher levels of stress.  This probably isn’t all that surprising, but the magnitude of the increase is nonetheless pretty startling.  91% of global respondents in our study report they find at least one of 14 problems to be a cause of stress in their life, and that number is up 20 points since 2015.  But it is not just the problems of the outside world that are stressing us out.  Stress is also coming from the pressure we are putting on ourselves, our health and day-to-day finances.

    Confidence still high

    Yet what is interesting about this stress is that it doesn’t appear to be dimming global consumer confidence.  Seven out of ten global consumers feel that they will be better off financially in the next 12 months – a number that has been quite steady globally since 2014 (and indeed, just a little bit better than where we were in 2016).

    Perhaps this is because despite all the talk about division and polarization, in many ways, people around the world are more alike than they have ever been.  Proliferation of mobile devices enables similar, on-the-go lifestyles.  Globally, our data shows that people feel less constrained by societal expectations related to gender and age.  Increasing global urbanization means that there are converging urban lifestyles.  Let’s face it, being late for work because you got stuck in traffic is just as frustrating whether that traffic is in Mexico City, Shanghai, or New York.

    Conclusion

    Expectations, or more specifically, rising expectations – that people have of themselves, of the products they use and the brands they buy – are contributing to both increased stress levels and sustained consumer confidence.  The fact that these two dynamics are happening at the same time is truly new news.

    Kathy Sheehan is Executive Vice President and General Manager of GfK’s Consumer Trends team. She can be reached at kathy.sheehan@gfk.com.

     

     

     

     

     

     

     

     

     

     

     

     

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  • Consumer insights competition focuses on Now Generation, purchase journeys
    • 09/07/17
    • Fashion and Lifestyle
    • Financial Services
    • Retail
    • Technology
    • Consumer Goods
    • Brand and Customer Experience
    • Market Opportunities and Innovation
    • Point of Sales Tracking
    • Shopper
    • User Experience (UX)
    • United States
    • English

    Consumer insights competition focuses on Now Generation, purchase journeys

    In its sixth annual Next Generation (“NextGen”) Competition for undergraduates, GfK in North America is urging students to explore such key marketing topics as purchase journeys, teen and young adult consumers (the Now Generation), and “future-proof” innovations.

  • Consumer insights competition focuses on Now Generation, purchase journeys
    • 09/07/17
    • Fashion and Lifestyle
    • Financial Services
    • Retail
    • Technology
    • Consumer Goods
    • Brand and Customer Experience
    • Market Opportunities and Innovation
    • Point of Sales Tracking
    • Shopper
    • User Experience (UX)
    • Canada
    • English

    Consumer insights competition focuses on Now Generation, purchase journeys

    In its sixth annual Next Generation (“NextGen”) Competition for undergraduates, GfK in North America is urging students to explore such key marketing topics as purchase journeys, teen and young adult consumers (the Now Generation), and “future-proof” innovations.

  • The mood of the world today – what are people thinking?
    • 09/06/17
    • Fashion and Lifestyle
    • Home Appliances
    • Financial Services
    • Media and Entertainment
    • Retail
    • Technology
    • Travel and Hospitality
    • Automotive
    • Consumer Goods
    • FMCG
    • Home and Living
    • Market Opportunities and Innovation
    • Consumer Life
    • Global
    • English

    The mood of the world today – what are people thinking?

    In this free on-demand webinar, our experts dive into current consumer confidence and other key indicators of the consumer mindset and what it means for individual markets and brands.

  • The mood of the world today – what are people thinking?
    • 09/06/17
    • Fashion and Lifestyle
    • Home Appliances
    • Financial Services
    • Media and Entertainment
    • Retail
    • Technology
    • Travel and Hospitality
    • Automotive
    • Consumer Goods
    • FMCG
    • Home and Living
    • Market Opportunities and Innovation
    • United States
    • English

    The mood of the world today – what are people thinking?

    In this webinar, our experts dive into current consumer confidence and other key indicators of the consumer mindset and what it means for individual markets and brands.

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