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Información inteligente: tecnología

En la sociedad conectada actual, la tecnología impacta a todas las industrias, generando oportunidades y acelerando la velocidad de la innovación.

Para mantenerse competitivas, las empresas de tecnología deben comprender la evolución de las experiencias y las elecciones de los consumidores.

Nuestros expertos en investigación de mercados para el sector tecnología ofrecen información relevante orientada a la creación de conceptos atractivos y ganadores, el posicionamiento de productos, sus estrategias publicitarias y las experiencias de compra y uso. Nuestra trayectoria en el sector del equipamiento tecnológico se extiende desde las tecnologías de la información (B2C y B2B), la electrónica de consumo, la fotografía, el equipamiento de oficina y las telecomunicaciones, hasta la investigación de sus usuarios y las tendencias de cada categoría.

Paulina Bobadilla
Cristóbal Salazar
TechTalk newsletter

Descubra las perspectivas, las tendencias y los datos más recientes del sector tecnológico en nuestra Newsletter TechTalk.

Últimas tendencias

Aquí puede encontrar las últimas tendencias del sector tecnológico. Siga leyendo

    • 04/25/17
    • Technology
    • Global
    • English

    Digital Home Assistants: Are marketers listening closely?

    Digital home assistants (DHAs) – such as Amazon Echo, Echo Dot, and Google Home – have made great strides in a short amount of time.  Just two years after the Amazon Echo launch, slightly more than one in ten (11%) US households own a DHA, according to the latest findings from GfK’s The Home Technology Monitor.

    The right product at the right time

    This seems to be a case of the right product at the right time.  With the advent of Siri and Cortana, consumers are becoming increasingly comfortable with using their voices to control devices.  Our research shows that three-quarters of all US consumers have used speech to operate some sort of digital device – be it a smartphone or a smart TV. Despite the progress DHAs have made, though, their adoption level is still lower than tablets and DVD players at the same point in the same time “in market”. To tap DHAs’ full potential for market growth, marketers need to address two key issues:
    • Compatibility and seamlessness of working with other devices
    • Privacy and security
    The rebound in the housing market also has the potential to fuel DHA adoption.  GfK’s Consumer Life research, as reported in Tech Trends 2017, shows that Millennials represent just over one-half (53%) of those who plan to buy a home in the next two to three years – and they are also key to smart home adoption.  DHAs show potential as a controller device to save energy, keep their home safe and secure, and maintain a healthy living environment.

    How consumers are using DHA’s now

    We can gain great insights on how to unlock DHAs’ potential by looking at the ways consumers are using them now.  For example, nearly two thirds of DHA owners (63%) use them to play music.  By contrast, only 15% turn to them to play videos, watch TV, or movies – even though nearly one-half (43%) of US homes have an Internet-connected TV that they use to watch TV and movies.  This disconnect begs the question: What is holding consumers back from riding the video wave with their DHAs? The answer is clear: A lack of seamlessness! Currently, Google Home has built-in compatibility with Google’s Chromecast; however, Amazon Echo (which accounts for 10 out of every 11 DHAs owned) and Dot are not easily connected with smart TVs.  To make these devices talk to each other, users need to connect through a hub such as Samsung’s Smartthings or Logitech’s Harmony hub.  These are extra steps that the mass market may not take kindly to. At the 2017 CES, some TV manufacturers announced FireTV with Alexa built into their next generation TVs.  This development promises little to no set-up and a more seamless experience. DHAs show promise with other smart home use cases, with nearly one-fourth (23%) of DHA owners indicating that they use the devices to control their home lighting, thermostats, fans or security systems.  Manufacturers’ great progress in making their home products IoT-ready is starting to pay off!  The 2017 CES was rife with products featuring Alexa built-in, ranging from refrigerators to lighting to robots.

    Choosing the right standard for DHA’s

    A related compatibility question consumers are asking themselves is, “Which DHA should I hitch my wagon to?”  If I’m an Apple or Samsung lover, should I hold out for Siri or Bixby – or do I go with the first thing that works?  When a new technology comes out, choosing the right standard is really critical; no one wants to buy the next Betamax. You want to own the device that will speak to the largest number of other devices. Marketers also need to address some important privacy and security challenges. For example:
    • How long does a DHA keep voice recordings?
    • How does it protect the confidentiality of the owner and separate personally identifiable information (PII) from behaviors?
    • How can owners prevent the sharing of data to 3rd parties despite the potential commercial reward?
    • How do we protect the security of customers’ financial data?
    When exploring pain points, consumers in the GfK study expressed concerns about the possibility of hacks on their personal data.  It will only take one or two more DHA privacy stories in the news to turn this into a real impediment to uptake. As we run headlong into this Brave New World controlled by DHAs powered by artificial intelligence, marketers have great responsibility to help guide standards that will make for a seamless, life-improving and safe experience. Rob Barrish is a Global Account Director at GfK.  To share your thoughts, please email rob.barrish@gfk.com.
    • 04/19/17
    • Technology
    • Consumer Goods
    • FMCG
    • Connected Consumer
    • Global
    • English

    From “mission impossible” to “mission accomplished”: How tech manufacturers can maximize the media mix

    As a marketer of durable goods, your likely mission is to build brand image, optimize your media budget and ultimately to generate profit. While that might sound like “mission impossible”, the good news is that there is a tested research technique that can help. Marketing mix modeling offers a way for marketers to successfully overcome the mounting challenges they face. In this blog, we explore four reasons why marketing mix modeling is as relevant to manufacturers of durable goods as it is to the consumer goods industry. In doing so, we will help you navigate from “mission impossible” to “mission accomplished”.

    Mission one: Harness the digitization of media

    Put simply, in the digital age, there are more media channels and more connected devices. Consequently, Connected Consumers are exposed to more advertising messages than ever before. This media fragmentation makes it difficult for manufacturers to know where, when and how to reach consumers. In addition, the immediacy of the digital channel has placed more pressure on marketing campaigns to deliver short-term sales. Add to this the proven decline in consumers’ average attention span, and you have a challenge that even the Impossible Missions Force’s Ethan Hunt might be happy to see self-destruct in five seconds. The success of any campaign depends on getting your media mix right. In order to maximize your budget, it is essential to have accurate insights on how your ads are performing at any given moment. What you need to understand is which campaigns on which media platforms positively impact sales of your product. Marketing mix modeling evaluates the contribution of the different media channels – both online and offline – enabling you to allocate your budget so that it delivers maximum ROI.

    Mission two: Think omnichannel

    In the technical consumer goods (TCG) sector, e-commerce is an extremely important channel, and its share of sales is growing annually. According to our Point of Sales (POS) Tracking data, online accounted for 23.1% of overall sales in 2016 (see infographic). Shoppers have adopted an omnichannel approach to shopping in the TCG sector. The message couldn’t be clearer: if your products aren’t available across all channels, you are losing sales. Omnichannel shopping is becoming the norm across many categories % of shoppers reporting having shopped online and in store for a product, GfK FutureBuy, 2016 Online has also given consumers the power to check prices and compare products. This, in turn, has amplified the importance of both the manufacturer’s and retailer’s promotional activities. Marketing mix modeling enables you to understand exactly which of your promotions work, providing you with the intelligence you need to support your marketing decisions. Measuring the effectiveness of your executions gives you the power to fully optimize your activity for each channel.

    Mission three: Dealing with product feature commoditization

    When technology is new, success can be built on product features. However, as tech markets mature, all brands and models become very similar. In this type of market, it becomes virtually impossible to stand out for having a “great product”. Commoditization is rife, and manufacturers and retailers must find new ways to differentiate themselves from their competitors. Today’s Connected Consumers will only engage with, relate to and buy your product when they’ve had a brand experience. And they’ll only return to your brand if their experience of it was memorable. Consequently, we’re seeing the trend for marketing campaigns that focus more on product benefits and less on features spread across the globe. It is becoming more common for technology manufacturers to focus on a compelling brand experience in their advertising. Source: GfK Consumer Life A clear communications campaign is required if you are to succeed in conveying your product and brand values, and provide a memorable experience as well. Marketing mix modeling measures the sales impact of these campaigns and the media used to distribute them. It identifies the ROI for each channel and evaluates cross-media and cross-channel synergies.

    Mission four: Tackling the shorter product life cycle

    In consumer tech, the product life cycle is getting faster while the re-purchase ability slows down. At the same time, for almost all brands, advertising campaigns tend to be short-lived and focused specifically on new product launches. Ultimately, this means there is less time to deliver a margin. When planning your next advertising campaign, you may need to choose between investing in an intensive short-term but high-impact, high-cost TV spot versus a longer-term digital execution delivered via social networks. The commercial success or failure of your campaign may rest on this decision. This is where marketing mix modeling can provide directional insight. By providing weekly sales contributions for the different elements of your campaign, it can help you identify the most appropriate media plan to drive sales at the crucial moment. At the same time, it can also support your brand’s growth in the longer term.

    Summary: Mission accomplished

    We’ve addressed four of the key challenges faced by TCG marketers and manufacturers. Marketing mix modeling can help you understand how your above- and below-the-line marketing activities are driving your sales. We believe it is the way to accomplish your mission in today’s highly competitive global marketplace. Bjoern Kroog is Global Director of GfK POS Analytics. To share your thoughts, please email bjoern.kroog@gfk.com or leave a comment below. hbspt.cta.load(2405078, '0e591424-2780-48f3-9850-174d860e088d', {});
    • 04/19/17
    • Technology
    • Consumer Goods
    • FMCG
    • Connected Consumer
    • Global
    • English

    From “mission impossible” to “mission accomplished”: How tech manufacturers can maximize the media mix

    As a marketer of durable goods, your likely mission is to build brand image, optimize your media budget and ultimately to generate profit. While that might sound like “mission impossible”, the good news is that there is a tested research technique that can help. Marketing mix modeling offers a way for marketers to successfully overcome the mounting challenges they face. In this blog, we explore four reasons why marketing mix modeling is as relevant to manufacturers of durable goods as it is to the consumer goods industry. In doing so, we will help you navigate from “mission impossible” to “mission accomplished”.

    Mission one: Harness the digitization of media

    Put simply, in the digital age, there are more media channels and more connected devices. Consequently, Connected Consumers are exposed to more advertising messages than ever before. This media fragmentation makes it difficult for manufacturers to know where, when and how to reach consumers. In addition, the immediacy of the digital channel has placed more pressure on marketing campaigns to deliver short-term sales. Add to this the proven decline in consumers’ average attention span, and you have a challenge that even the Impossible Missions Force’s Ethan Hunt might be happy to see self-destruct in five seconds. The success of any campaign depends on getting your media mix right. In order to maximize your budget, it is essential to have accurate insights on how your ads are performing at any given moment. What you need to understand is which campaigns on which media platforms positively impact sales of your product. Marketing mix modeling evaluates the contribution of the different media channels – both online and offline – enabling you to allocate your budget so that it delivers maximum ROI.

    Mission two: Think omnichannel

    In the technical consumer goods (TCG) sector, e-commerce is an extremely important channel, and its share of sales is growing annually. According to our Point of Sales (POS) Tracking data, online accounted for 23.1% of overall sales in 2016 (see infographic). Shoppers have adopted an omnichannel approach to shopping in the TCG sector. The message couldn’t be clearer: if your products aren’t available across all channels, you are losing sales. Omnichannel shopping is becoming the norm across many categories % of shoppers reporting having shopped online and in store for a product, GfK FutureBuy, 2016 Online has also given consumers the power to check prices and compare products. This, in turn, has amplified the importance of both the manufacturer’s and retailer’s promotional activities. Marketing mix modeling enables you to understand exactly which of your promotions work, providing you with the intelligence you need to support your marketing decisions. Measuring the effectiveness of your executions gives you the power to fully optimize your activity for each channel.

    Mission three: Dealing with product feature commoditization

    When technology is new, success can be built on product features. However, as tech markets mature, all brands and models become very similar. In this type of market, it becomes virtually impossible to stand out for having a “great product”. Commoditization is rife, and manufacturers and retailers must find new ways to differentiate themselves from their competitors. Today’s Connected Consumers will only engage with, relate to and buy your product when they’ve had a brand experience. And they’ll only return to your brand if their experience of it was memorable. Consequently, we’re seeing the trend for marketing campaigns that focus more on product benefits and less on features spread across the globe. It is becoming more common for technology manufacturers to focus on a compelling brand experience in their advertising. Source: GfK Consumer Life A clear communications campaign is required if you are to succeed in conveying your product and brand values, and provide a memorable experience as well. Marketing mix modeling measures the sales impact of these campaigns and the media used to distribute them. It identifies the ROI for each channel and evaluates cross-media and cross-channel synergies.

    Mission four: Tackling the shorter product life cycle

    In consumer tech, the product life cycle is getting faster while the re-purchase ability slows down. At the same time, for almost all brands, advertising campaigns tend to be short-lived and focused specifically on new product launches. Ultimately, this means there is less time to deliver a margin. When planning your next advertising campaign, you may need to choose between investing in an intensive short-term but high-impact, high-cost TV spot versus a longer-term digital execution delivered via social networks. The commercial success or failure of your campaign may rest on this decision. This is where marketing mix modeling can provide directional insight. By providing weekly sales contributions for the different elements of your campaign, it can help you identify the most appropriate media plan to drive sales at the crucial moment. At the same time, it can also support your brand’s growth in the longer term.

    Summary: Mission accomplished

    We’ve addressed four of the key challenges faced by TCG marketers and manufacturers. Marketing mix modeling can help you understand how your above- and below-the-line marketing activities are driving your sales. We believe it is the way to accomplish your mission in today’s highly competitive global marketplace. Bjoern Kroog is Global Director of GfK POS Analytics. To share your thoughts, please email bjoern.kroog@gfk.com or leave a comment below. hbspt.cta.load(2405078, '0e591424-2780-48f3-9850-174d860e088d', {});
    • 04/12/17
    • Technology
    • Connected Consumer
    • Global
    • English

    Why these 5 tech trends have game-changing potential for brands

    Connected Consumers live in a constantly evolving world, where emerging new technology has the potential to impact everything we do.  Each year brings exciting new products and iterations which promise to revolutionize everything from transportation to retail to entertainment. For 2017, we’ve identified five of the hottest and most important tech trends that have the potential to become widely adopted in the mass market.

    1. Mobile payments

    Many Connected Consumers may have experienced the act of physically paying for something using their mobile device, yet most would be reluctant to go fully cashless or card-less on a trip to the store.  And despite the many convenient benefits that mobile payments offer, security concerns remain a unanimous deterrent. However, retailers that take advantage of mobile payments with a branded app have a unique opportunity to bolster loyalty by improving the shopping and check out process as well as utilizing rewards and customized product offers based on user data.  Younger consumers especially are more willing to agree to share their personal data in exchange for value in return.  Retailers and brands not offering mobile payments are currently missing out on this unique opportunity. If we look to the Asia Pacific region (and China in particular) which is several years ahead of the western world, mobile payments are widely accepted by merchants and retailers alike.  Will an improved retail experience lead to mobile payment adoption?  This year could provide the answer. View our free mobile payments infographic

    2. Virtual and augmented reality

    Last year saw the release of several new virtual reality products, with PlayStation VR being the most desired device among consumers, followed by the Oculus Rift and HTC Vive headsets.  Already appealing for its implications to the gaming and entertainment industry, VR and AR have the potential to reach the next level by expanding into other industries, from shopping to traveling to education and healthcare. With growing consumer interest and big investors like Facebook, Google and Microsoft, the key for the future of VR will be in understanding and meeting the needs of consumers, and incorporating VR into their personal and professional lives.  While price and safety concerns are minor obstacles towards adoption, continual improvements to the VR user experience will cause demand to grow.  As more industries seek to maximize the power of VR, this year is an exciting time and could prove to be a turning point which sees the technology approach mass market status. View our free virtual reality infographic

    3. Smart home

    There’s no shortage of products in the smart home market, with many Connected Consumers’ households already equipped with smart TVs.  But other home based devices are still catching on, and face several barriers before they meet the hype that has been circulating around smart home technology. The various benefits that smart home products provide appeal to different demographics, so clearly communicating them to the right consumer groups will go a long way towards encouraging adoption.  For example, home safety, security and reducing utility costs are important to Gen X-ers and Boomers, while Millennials are interested in having the latest technology as well as the environmental benefits that it can offer. With many Millennials (and especially the older Gen Y group) set to become home owners in the coming years, they are a key target group with a large proportion of Leading Edge Consumers that could be influential to others.  As seen with the successful recent launch of Amazon Echo, whose voice interface provides an intuitive and easy fit into people’s lives, a simple and seamless user experience is an absolute necessity for products in the smart home category. View our free smart home infographic

    4. Autonomous vehicles

    While automakers and tech companies are hard at work to realize the vision of the self-driving car, there are still several years to go before they start occupying the roads.  At the moment, too many unanswered logistical questions exist around autonomous vehicles, but there is no denying their appeal, especially with younger consumers. With widespread adoption predicted to begin around 2025, there is no doubt that autonomous vehicles have the potential to revolutionize transportation and the auto industry, but the technology is still currently in its infancy.  The key to success will be matching the evolving technology with consumers’ needs, while prioritizing public safety and established protocols for drivers and passengers. View our free autonomous vehicles infographic

    5. Wearables

    The market for wearables, while enjoying healthy growth, has not lived up to the tech industry’s expectations so far.  Heralded as the next big tech item, early smartwatches didn’t quite reach mass market success, appealing mostly to early adopters and Leading Edge Consumers. As wearable devices evolve and designer brands begin to introduce more attractively designed offerings at varied price points, we expect to see an increase in consumer interest.  But retailers and manufacturers must understand the real-life uses of wearables and continue to tap into the trend of health and fitness monitoring.  Only then will wearables be able to reach the next level. View our free wearables infographic

    Conclusion

    This year could be a key turning point for many technologies on the verge of taking off, but new pairings of products and technology must deliver on consumers’ expectations to meet the hype.  For a true revolution to happen, brands must focus on enhancing the lives of Connected Consumers while alleviating their concerns that continue to be roadblocks to mass adoption. hbspt.cta.load(2405078, '15637efe-28c8-41f4-b247-251982b1400b', {});
Soluciones
  • Marca y experiencia del cliente

    Marca y experiencia del cliente

    Las marcas están bajo presión ya que deben desarrollar conexiones emocionales y relaciones con los consumidores que son los encargados de tomar decisiones comerciales.

  • Innovación en el mundo digital

    Innovación en el mundo digital

    Cuando los consumidores compran, buscan, se comunican, recolectan información e interactúan con empresas o marcas online, lo hacen de diferentes formas dependiendo del dispositivo o la pantalla que utilicen. Asimismo, esperan tener una experiencia consistente sin importar el canal o dispositivo que usen.

  • POS Tracking

    POS Tracking

    Tanto los distribuidores como los fabricantes están siempre bajo presión para desarrollar productos y servicios que maximicen las ventas y los beneficios, a su vez, conseguir que los clientes vuelvan.

    El éxito se basa en contar con los datos de ventas del canal minoristas más actualizados, al igual que comprender qué productos y servicios tienen un buen desempeño en el mercado (y cuáles no). Con esta información, las empresas pueden establecer estrategias claras para el crecimiento comercial y aumentar el retorno de la inversión. 

  • Experiencia del usuario (UX)

    Experiencia del usuario (UX)

    En la actualidad, se bombardea a los consumidores con promesas de experiencias fascinantes. Ellos son sofisticados y exigentes.  Para tener éxito, un nuevo producto o servicio debe ser intuitivo, útil, atractivo y deseable. La experiencia del usuario debe ser inolvidable.

    Los expertos en investigación y diseño de la experiencia del usuario  (UX) de GfK ayudan a nuestros clientes a crear y mejorar las experiencias de los clientes para productos y servicios tanto actuales como futuros.

  • Oportunidades de mercado e innovación

    Oportunidades de mercado e innovación

    Las marcas se encuentran bajo una presión constante para poder mantener la relevancia en un mercado cada vez más saturado. Es fundamental saber cuándo, dónde y cómo ofrecer experiencias atractivas que generen valor añadido tanto para los consumidores como para las marcas. 

  • Tendencias y pronósticos

    Tendencias y pronósticos

    La velocidad actual de lanzamiento de nuevas ofertas, junto a la disminución de los ciclos de vida de los productos, se traducen en una presión incomparable para que las empresas se mantengan a la vanguardia.  El comportamiento de compra de los consumidores está cambiando más rápido que nunca. 

Contáctenos
Paulina Bobadilla
Cristóbal Salazar
General