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Smart Insights: Fast Moving Consumer Goods

Multi-channel consumers, an increasing desire and ability to shop around for the best deals, the impact of online reviews and recommendations… These are just some of the challenges facing the FMCG industry.

In order to spot opportunities and stay ahead of competitors, consumer goods businesses need both a ‘full picture’ view of market trends and granular understanding of consumer demand and purchasing behavior.

We provide timely, relevant data and insight on consumer trends and the factors impacting FMCG purchases and purchasing behavior. Three things make us stand out in this: our innovative research methodologies, our ability to combine multiple datasets (including our renowned Point of Sales tracking) and the sharp analysis provided by our FMCG industry experts. With these, we help you identify business opportunities and formulate winning strategies.

Sean McConville
Australia and New Zealand
+61 3 8415 9555
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Latest insights

Here you can find the latest insights for the fast moving consumer goods  industry. View all insights

    • 07/08/16
    • Financial Services
    • FMCG
    • Trends and Forecasting
    • Consumer Life
    • Global
    • English

    UK Consumer confidence dives post-Brexit

    In a special GfK Consumer Confidence Barometer (CCB) to measure post-referendum economic sentiment in the UK, the core Index has fallen eight points to -9. In fact, all of the key measures that are used to calculate the overall Index have fallen. This long-running survey dates back to 1974, and there has not been a sharper drop than this recorded for 21 years (December 1994).
    • 06/23/16
    • Financial Services
    • Retail
    • Technology
    • Consumer Goods
    • FMCG
    • Geomarketing
    • Geodata
    • Digital Maps
    • Global
    • English

    GfK releases new geodata for Australia and New Zealand

    GfK has released new, expanded map editions for Australia and New Zealand that reflect the latest regional changes. Digital maps of administrative and postal regions comprise the foundation for location-based analyses, or geomarketing, for companies across all industries.
    • 12/14/15
    • Press
    • Retail
    • Consumer Goods
    • FMCG
    • Geomarketing
    • Global
    • English

    Germans' purchasing power climbs two percent

    Germans are poised to enjoy a nominal purchasing power increase of €430 per person in the coming year. This is one of the findings of GfK's new study, GfK Purchasing Power Germany 2016. The GfK data shows significant differences in how this purchasing power is regionally distributed.
    • 09/10/15
    • Retail
    • Consumer Goods
    • FMCG
    • Digital Market Intelligence
    • Global
    • English

    How online is paving the path to purchase

    Regardless of whether consumers are clicking “buy” at the virtual checkout, online remains a major sales channel and an irrefutable part of today’s purchase journey. Fact: from cosmetics to TVs, online is where brands and consumers hook up – whether that’s to find information about a product or service, or to complete a transaction. Either way, it’s a pivotal point in the purchase journey and one that brands need to understand. Today, the role online plays as a sales channel varies greatly by category. We know from our consumer and retail panels that 42% of travel purchases are made online at one end of the scale compared to just 1% of FMCG sales at the other. And that all other categories can be found somewhere in between. Given these findings, FMCG companies could be forgiven for focusing on engaging customers offline, but to do so would be to miss the point. Although very few transactions are made online within the FMCG category, our Crossmedia Link panel – a study which tracks cross-media consumption and purchase activity – shows us that an astonishing amount of research is carried out online prior to purchases being made offline. Who knew that consumers were so fond of researching baby food online before buying it in-store? And that FMCG companies experience a 44% uplift in sales share where customers have visited the brand’s site prior to purchase. Examples such as these underscore the importance of understanding how brands need to meet consumers online and why we need to acknowledge the whole purchase journey instead of just focusing on where and when an individual purchase is made. So what are consumers doing online and how can brands meet their needs? Understanding consumers’ motives is one of the most fundamental challenges. Yet what motivates consumers in one category may be radically different in another. For instance, a consumer looking for a new TV may go online to find granular level detail that will enable them to compare models before making a purchase decision. In contrast, someone looking to buy hair color might visit a particular brand’s website, after seeing an ad for its product on TV, before taking the plunge and making a purchase in their local supermarket or pharmacy. In both examples, the consumer’s interaction with the brand online is critical and will have a direct impact on their purchase decision irrespective of whether that transaction is eventually carried out on or offline. While brands in all categories need to be ready for online’s relevance to grow even more as part of the purchase journey, this is an area where one size does not fit all. That said, through our cross-category work, we have identified key insights that brands must gain for their category as they seek to optimize their interactions online as part of the purchase journey: 1)    Brands must have insight into the structure of the purchase journey, i.e. its length, the number of domains/websites visited and the role of search engines throughout the purchase journey. 2)    They need to know which types of website are visited along the purchase journey to ensure they partner with the right retailers and publishers, and have an online presence in the right place. 3)    They need to understand how offline media interacts with and drives traffic online to ensure they offer a cross-media brand experience that is seamless.   It is only by understanding all three areas that brands can understand what it is that their consumers want from them online and that they can take the necessary steps to deliver it. We advocate taking a category-specific approach that treats both brands and consumers as individuals, and acknowledges that understanding the purchase journey, in its truest sense, is an art as much as it is a science. Join Robert Wucher, Head of Digital Client Solutions, GfK for his session, “Where consumers meet brands: Customer journey in the digital age”, on September 16, 2015 at Dmexco to discover more about the importance of an online brand presence and how brands can optimize online interactions as part of the purchase journey. Find out more and register for the GfK Expert Talks.  
Solutions
  • Brand and Customer Experience (BaCE)

    Brand and Customer Experience (BaCE)

    Brands are under pressure to develop emotional connections and relationships with consumers and business decision makers.  Brands need to respond in-the-moment, to enrich the customer experience – and develop strategies that influence ”moments of truth” throughout individual brand journeys.  

  • Consumer Panels

    Consumer Panels

    Your business is all about your consumers. So understanding them is essential in ensuring your products and services meet their needs, and in identifying opportunities for growth.

    Our international consumer panel data and research expertise provide you with smart customer insights into who your consumers are, their attitudes and behaviors, across channels.

  • Digital Market Intelligence (DMI)

    Digital Market Intelligence (DMI)

    When consumers shop, search, communicate, gather information and engage with companies or brands online, they behave differently depending on which device or screen they are using. They expect a consistent experience regardless of the channel or device they are using.

  • Point of Sales Tracking

    Point of Sales Tracking

    Retailers and manufacturers are under pressure to develop products and services that maximize sales and profit and to keep customers coming back.

    Success relies on having the most up-to-date sales data, combined with robust analysis to understand which products and services are performing well in the market – and which are not. With this information, clients can set clear strategies for commercial growth and increase return on investment.

  • Market Opportunities and Innovation (MOI)

    Market Opportunities and Innovation (MOI)

    Brands are under constant pressure to maintain relevance in an increasingly crowded market. Identifying when, where and how to deliver compelling experiences that deliver new value for both consumers and brands is critical.

  • Shopper

    Shopper

    Digital continues to open up new paths to purchase, changing how and where people shop. More and more data becomes available every day, as shoppers embrace multi-channel brand experiences.

    To stay competitive in this big data, multi-channel environment, businesses need to identify and leverage the most relevant data along the entire path to purchase. With this, companies can optimize each step of the shopper journey. 

  • User Experience (UX)

    User Experience (UX)

    Our user experience (UX) research and design experts help our clients create and improve customer experiences for existing or new products and services

    Today’s consumer is bombarded with promises for compelling experiences. They are sophisticated and demanding.  To be successful, a new product or service needs to be intuitive, usable, engaging and desirable. The user experience needs to be emotional in order to be memorable.

  • Geomarketing

    Geomarketing

    Our geomarketing solutions and consultancy provide our clients with smart insights into location-specific factors that impact the success of business sites, shops, sales territories, target groups, as well as chain store and distribution networks.

Quote

„Our experience with GfK is great. They represent value-added research and I would endorse them without any doubt at all.“

Multinational food manufacturer
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Sean McConville
Australia and New Zealand
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