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Digital customer optimization

We unite our global expertise in big data management with our deep understanding of drivers of customer satisfaction and loyalty - and bring this to the digital platforms.

What it is

How do you drive down churn and increase average revenue per user (ARPU) for your online channels? We unite our global expertise in big data management with our deep understanding of drivers of customer satisfaction and loyalty - and bring this to the digital platforms.

How it works

We analyze our rich consumer insights to develop accurate forecasts on digital trends. These help you develop the most cost-effective customer retention strategies for all digital subscription services, from triple-play operators to online video and gaming services.