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User Experience

User Experience (UX)

Today’s consumer is bombarded with promises for compelling experiences. They are sophisticated and demanding.  To be successful, a new product or service needs to be intuitive, usable, engaging and desirable.  The user experience needs to be emotional in order to be memorable.  

GfK’s User Experience (UX) research and design experts help our clients create and improve customer experiences for existing or new products and services.

We bring your customers into the heart of the design process from the start; reducing the risk of failed products and costly post-launch changes. We project user insights into all stages of development, from early concepts and prototyping through launch and post-launch activity.

Our user experience findings reveal definitive plans on how to best differentiate your products and services, capitalize on current market opportunities, and guide the UX of future product and service design.

As a result our clients create experiences that are engaging and meaningful; driving user adoption and customer satisfaction. 

UX Labs

GfK’s custom-built UX laboratories across multiple key markets are standardized to ensure consistency and high quality, no matter where the research is conducted. We use our UX labs to host test scenarios to meet any need – from a simulated emergency room to a living room environment – and accommodate everything from focus groups to individual interviews. 

For user experience research outside the traditional laboratory environment, we have unmatched mobile studios that allow data-gathering to occur anywhere in the world, in any setting.

Read more about our UX labs

UXalliance

Our GfK UX team is a founding member of UXalliance, the international user experience network. With more than 500 UX professionals worldwide who speak 30-plus languages combined, the UXalliance gives you access to local experts with deep knowledge of local markets.

To ensure reports are comparable across countries, our partners adhere to strict quality standards and proprietary guidelines. And we have been making global UX research easy since 2005 by offering cost-savings and shorter timelines for multi-country projects.

Related Links:

UXalliance

UX Masterclass bi-annual conference 

Related Products for User Experience
Latest insights

Here you can find the latest insights for User Experience. View all insights

    • 04/11/16
    • User Experience (UX)
    • United Kingdom
    • English

    GfK sponsors UX in Media Technology event

    UXPA UK hosts diverse group of speakers to discuss the impact of user experience research on the media industry.  As an active contributor to the user experience (UX) field, GfK is proud to support the United Kingdom (UK) chapter of the User Experience Professionals Association (UXPA) with their latest event, UX in Media Technology. The April 21 presentation promises to be a lively debate about how UX research can help innovate the delivery of customer-led content and capture and maintain audience attention across media.
    • 11/12/15
    • Technology
    • User Experience (UX)
    • United Kingdom
    • English

    UX and market research: The future of innovation research

    Recently, a client came to us looking for help in designing a new product to revive their languishing business. Despite offering superior technology, their products were struggling, while a key competitor had been gaining momentum. We started with an Expert Review of products offered around the world. Our detailed examination of each product’s features returned an expected outcome – our client’s product delivered offered technically superior features than its competition. So, why was their business struggling? Once we began to look more deeply into users’ lifestyle, needs, and pain points, we began to understand the reason for the competitor’s success – the competitor product’s features addressed a very specific pain point that others weren’t designed to solve.   When we shifted our focus to better understand user pain points, we uncovered a new set of unmet needs that offered opportunities for innovative designs. This foundational information did not come from a user experience study in isolation– it came from the coupling of market research insight to the experience. A deeper examination of both the user and the marketplace in which the product operates helps user experience (UX) researchers and designers uncover a wide range of opportunities for improving existing products or designing completely new ones. Starting the design process from this foundational information ensures that we offer users the products and experiences that not only work well but truly meet their needs and fill a white space in the market. The innovation opportunities offered by a UX plus market research partnership don’t stop there. The world around us is filled with products that were redesigned specifically to address a design failure: -          Research revealed a popular infant cereal box couldn’t be handled easily in the most common usage situation (while mom is holding a baby). It was hard to open and allowed product to seep out while filling the cereal bowl. It was clear this product needed to be reimagined from the mom’s viewpoint. The manufacturer redesigned the product from the viewpoint of moms’ actual usage experience. An ergonomic container with a flip top and pour spout allowed mom to pour the product with one hand and funneled the product into the bowl resulting in less mess. -          In the early days of online shopping, shopping carts were difficult to find and navigate. Users commonly left the website with items in their shopping cart. While this abandonment could be attributed to a buyer’s pause, surprisingly, loss of conversion was also due to frustrations with the shopping cart process. In one case, after we researched to understand why users were leaving their carts full, a popular e-retailer moved the purchase button’s location to the top of the mobile site so it would be more easily found. This small design change increased the business revenue additional $500 million per year. -          Blood glucose meters were initially designed with a small font on the read-out screen and limited functionality. Feedback from diabetes patients indicated the need for additional features and functionality, such as dietary tracking and insulin dose monitoring. Adding these features to blood glucose meters was a natural first step, but targeted UX research also identified companion web and mobile applications that would be better tools for the more advanced functionality. This targeted UX research led to innovations such we mealtime insulin reminders and customizable target glucose ranges with personalized alerts. These are great examples of successful innovation resulting from the combination of market research insight and user experience design. Ultimately, the future of product design will depend on expertly designing a framework that embeds both market research and UX. Moving out of the silos that separate these research methods and tools will spark incredible ideas and designs that will lead the market. For more information contact Meredith Paige at meredith.paige@gfk.com.
    • 11/10/15
    • Retail
    • Technology
    • Automotive
    • Home and Living
    • Brand and Customer Experience
    • Market Opportunities and Innovation
    • Online Pricing Intelligence
    • Point of Sales Tracking
    • User Experience (UX)
    • United Kingdom
    • English

    Highlights from #FCSummit15

    GfK's Future Consumer Summit 2015 in Canary Wharf brought together GfK experts alongside future thinkers from leading brands. They discussed their vision and evidence-based predictions of future consumer behavior. Speakers included Unilever, BBC, IKEA and Neue. 
    • 10/08/15
    • Fashion and Lifestyle
    • Home Appliances
    • Financial Services
    • Media and Entertainment
    • Retail
    • Technology
    • Travel and Hospitality
    • Consumer Goods
    • FMCG
    • Media Measurement
    • Brand and Customer Experience
    • Digital Market Intelligence
    • Market Opportunities and Innovation
    • Point of Sales Tracking
    • Shopper
    • User Experience (UX)
    • United Kingdom
    • English

    10/08/15
    The Future Consumer Summit 2015

    Thank you to all who attended our 2015 Future Consumer Summit on 8th October at East Wintergarden, Canary Wharf. I hope you agree the event was a fantastic opportunity to hear our experts alongside future thinkers from leading brands deliver their vision and evidence based predictions of future consumer behaviour. We know technology will continue to have a massive impact on consumer behaviour. Understanding how this will look in the future is critical to the success of your business and we really want to support you on that journey.
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