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Smart Insights: Financial Services

The competitive landscape has broadened significantly for the financial services industry. Trust (or lack of it) is a major issue. Consumers have fast access to online user reviews, financial product comparisons and easy switching of services, making them savvier and more demanding than ever before.

Successful finance industry players deliver differentiated products and services to suit varying customer needs and increase trust by emphasizing transparency and client data security.

Our financial service research experts analyze market trends to deliver consumer insight and help you develop winning finance product and service strategies for your customers.

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Latest insights

Here you can find the latest insights for financial services industry. View all insights

    • 10/06/16
    • Financial Services
    • Market Opportunities and Innovation
    • United Kingdom
    • English

    Why are British consumers no longer banking on home insurance?

    Price comparison sites (PCS) have long been used extensively across motor insurance. The combination of a highly price sensitive market with the ease and convenience offered by sites has made motor insurance a highly fertile ground for them. However, home insurance has traditionally been a much tougher nut to crack for PCS given the high levels of loyalty to bank providers and the level of inertia within the sector. However, there are now definite signs that this is changing.
    • 08/31/16
    • Financial Services
    • Retail
    • Consumer Goods
    • FMCG
    • Market Opportunities and Innovation
    • Trends and Forecasting
    • United Kingdom
    • English

    UK August 2016 Consumer Confidence Landscape

    The UK Consumer Confidence Index has risen five points in August after recent Brexit falls, as Brits carry on shopping while motivation to save collapses. GfK’s long-running Consumer Confidence Index has increased by five points this month to -7. All five measures used to calculate the Index saw increases.
    • 07/29/16
    • Financial Services
    • Retail
    • Consumer Goods
    • United Kingdom
    • English

    UK Confidence

    GfK’s long-running Consumer Confidence Index has increased by five points this month to -7. All five measures used to calculate the Index saw increases.
    • 07/29/16
    • Financial Services
    • Retail
    • Consumer Goods
    • United Kingdom
    • English

    Brexit causes dramatic 11-point drop in UK consumer confidence

    Sharpest monthly fall for more than 26 years – GfK’s long-running monthly Consumer Confidence Index dropped 11 points in July (since the June interviews conducted before the Referendum) from -1 to -12. The survey dates back to 1974 and July sees the sharpest month-by-month drop for more than 26 years (March 1990). This is also a further 3-point drop from the -9 recorded by the Brexit Special in early July. All five measures used to calculate the Index saw decreases this month.
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