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GBW has more than 18 years’ experience in designing and implementing customer service measurement programs for leading international companies. We are the experts in mystery shopping services.
We've carried out more than 14 million mystery shops since we started in 1994. All our clients' programs are designed and executed to ISO9001 quality standards. Most importantly, consistent actions to improve performance have been taken by our clients. We would like the opportunity to share our expertise with you.
To find out how a GBW mystery shopping program can help your business manage customer experience, contact us today.
GBW brand and retail auditing services give you an objective view of what is happening in stores. We can check product availability, pricing, visual brand compliance or promotions across your network.
Tracking compliance against standards is essential to managing performance. Many of the world's leading retail brands ask us to help them drive productivity and deliver improved sales. Our field teams execute audit programs every day in all parts of the world.
To find out how a GBW audit program can meet the retail and brand compliance needs of your business, contact us today.
Our new mobile customer satisfaction system – KODO – will help you to find out what your customers feel – immediately after their service experience. Our systems will help you directly access customer feedback via a smart phone or online, and we’ll then give you the means to do something about it.
Capturing your customers' feedback right at the point of their experience, and then learning from what they are telling you, is what KODO is all about. We help our clients improve their customer satisfaction, respond immediately to alerts and significantly reduce complaints.
To find out how a GBW customer survey program can provide real customer insights to your business, contact us today.
Get the most from your results.
GBW's Analytics and reporting will add significant value to your data. Our Analytics team uses the latest reporting methods to give you meaningful and informative insights.
Our analytics team takes your data to the next stage of action. Within our clients' results lie insights that can help predict and drive current and future performance. By integrating multiple levels of key business data, we identify the information that can be used to improve performance in the store and in the boardroom.
To find out how GBW’s advanced analytics can provide actionable insights to your business, contact us today.